Customer Support Specialist jobs in United States
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Teramind · 12 hours ago

Customer Support Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Teramind is the leading platform for user behavior analytics, and they are seeking a Customer Support Specialist to join their Support team. The role involves providing timely, empathetic help to customers, maintaining positive relations, and ensuring customer satisfaction through various communication channels.

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Growth Opportunities

Responsibilities

Provide technical support to our customers
Maintain high customer satisfaction while managing operational expectations
Become a product expert and maintain a deep understanding of product functionality
Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions

Qualification

Technical supportTroubleshootingCloud computingTicketing systemsSQLInterpersonal skillsCommunication skillsAttention to detail

Required

Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role
Experience with troubleshooting in Windows, Linux and MacOS
Knowledge of cloud computing platforms (Azure, AWS, GCP)
Good knowledge of working with ticketing systems
Basic knowledge of SQL (PostgreSQL)
Basic knowledge of servers
A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills in English
Strong interpersonal skills and ability to work with customers & cross-functional teams
Has strong reading comprehension and attention to detail
Ability to translate intricate technical details to simple, understandable terms

Benefits

Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
Competitive salary
Career growth opportunities
Flexible paid time off
Laptop reimbursement
Ongoing training and development opportunities

Company

Teramind

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Insider Threat Management
dateFounded in 2014
location
Aventura, Florida, USA
people-size51-200 employees
web-link
http://www.teramind.co

Funding

Current Stage
Growth Stage

Leadership Team

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Isaac Kohen
Founder, CTO and VP of R&D
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