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American Express · 4 days ago

Customer Care Professional - Commercial Banking Servicing - Hybrid PHX, AZ

Phoenix, Arizona, United States

Full-time

Hybrid

Entry Level

$20/hr - $24.04/hr

2+ years exp

American Express is an American multinational financial services corporation providing excellent customer service to high value clientele. In this role, you’ll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on various business products.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Pioneering the servicing of our American Express Business Line of Credit, Banking, and other non-card products which will lead the way in evolving American Express’ servicing strategy

Provide extraordinary customer care by responding to questions raised via phone concerning checking accounts / lending products in a fast paced, structured customer care environment

Consistent utilization of our customer servicing model

Support Customer First philosophy by ensuring professional handling of customer requests

Supporting Customers with maintenance, transactions and funds related inquiries

Respond to Customer Inquiries around rewards and redemption with ability to handle end to end

Troubleshoot customer problems and determine how to resolve those problems

Integrity: Adhere to all Regulatory and Compliance guidelines related to servicing practices

Qualification

Customer service experienceFinancial servicing experienceMultitasking abilityWeb-based navigationCommunication skillsRelationship buildingProblem-solving

Required

Customer service experience (two years+) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and strong written and verbal communication

Financial servicing experience which includes lending products

Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment

Ability to navigation multiple servicing platforms

Proven ability to manage change and continuous learning

Excellent written and verbal communication skills