Chicago Transit Authority · 15 hours ago
Coordinator, Rail Car Appearance
Chicago, IL
Full-time
Onsite
Mid LevelChicago Transit Authority is responsible for maintaining the cleanliness of its fleet of rail cars and is seeking a Coordinator for Rail Car Appearance. The role involves supervising and coordinating the cleaning activities of staff and vendors to ensure quality standards are met, while also managing complaints and conducting audits.
CommunitiesCustomer ServicePublic TransportationTransportationTravel
Responsibilities
Visually surveys rail cars in yard and line of road to determine if vehicle should be pulled for immediate service or meets appropriate standards to remain in scheduled cleaning cycle. Adjusts cleaning schedule as appropriate. Investigates and responds to complaints from internal and external customers
Coordinates platform, campaign, and single shop activities of car servicers, vendors, and other staff to meet quality and service standards. Conducts random audits of platform activities at terminal locations across several routes to ensure adherence to schedule, production, and quality
Assists management with disciplinary interviews and investigations regarding attendance and work performance
Prepares reports on work shift service and quality in order to provide management with current state of the fleet information
Determines if work techniques and equipment utilization of car servicers, vendors, and other staff are appropriate to shift and location in order to maintain consistent standards
Reviews work reports of car servicers, vendors, and other staff to determine adherence to instructions. Reviews technical, training, and safety bulletins to keep staff informed of procedures
Interfaces with other departments and external vendors to resolve problems such as: material procurement, vehicle call-ins and personnel issues
Performs related duties as assigned
Qualification
Required
High school diploma required
Must possess a valid driver's license
Required to pass current Rail Safety Training certification
Extensive moving, positioning self, ascending and descending
Moves, transports and maneuvers materials or equipment weighing up to 75 pounds
Must possess the physical strength and agility to negotiate track, ballast and footwalk conditions in a rail yard and on the right of way
Must have the stamina to work excessive hours during emergency situations with duration up to two weeks
Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery
Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA
Strong customer service skills
Team player, reliable, dependable, able to multi-task and work under pressure and meet deadlines
Preferred
Experience as a Car Servicer, other applicable vehicle or facility maintenance experience, or janitorial related experience preferred
Experience supervising large workforce, particularly in a union environment preferred
General knowledge of collective bargaining agreements and with union contract provisions governing Car servicers preferred
Strong Microsoft Word and Excel, PowerPoint skills preferred
Strong verbal and written communication skills
Company
Chicago Transit Authority
We deliver quality, affordable transit services that link people, jobs and communities.
Founded in 1947
10001+ employees
H1B Sponsorship
Chicago Transit Authority has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$146.1MKey Investors
Federal Transit AdministrationU.S. Department of Transportation
2025-11-24Grant· $121.1M
2023-06-27Grant· $25M
Leadership Team
Jeremy Fine
Chief Financial Officer and Treasurer
Bill Mooney
Chief Infrastructure Officer
Recent News
2025-12-25
2025-12-10
Company data provided by crunchbase