NEOGOV · 15 hours ago
IT Manager II
Richland County, SC
Full-time
Onsite
Mid, Senior Level
$110K/yr - $115K/yr
3+ years expNEOGOV is a premier statewide law enforcement agency in South Carolina dedicated to serving and protecting its citizens. The IT Manager II role involves providing strategic leadership and oversight of end-user support services, ensuring high-quality technology support across the organization while implementing processes for continuous improvement.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Oversee the Help Desk Manager and desktop engineer by providing direction and leadership. Organize the department's structure to streamline workflow, communication, and performance in order to boost productivity while ensuring efficient and effective delivery of end-user support services, including help desk support, troubleshooting and issue resolution
Develop and enforce policies and procedures related to end-user support services, including service level agreements (SLAs) and escalation processes
Analyze department needs and performance of staff by setting quarterly performance goals for managers and support staff
Build and maintain strong relationships with internal stakeholders and end-users, gathering feedback and ensuring that needs are met. Implement processes for continuous improvement, foster a culture of innovation and learning within the support services team to continual enhance efficiency and effectiveness
Assess new technologies and tools to improve end-user support services, and overseeing their implementation and integration into existing systems
Qualification
Required
Bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or related field with three years of management experience. Relevant experience may substitute for the bachelor's degree on a year-for-year basis
Strong understanding of IT systems, including hardware, software, networking and security
Experience with Microsoft platforms including on-perm and 365
Experience in project management, including planning, execution and evaluation, is highly beneficial
Adaptable and open to learning new skills to keep their team and organization ahead in the rapidly changing IT landscape
Must have strong written and verbal communication skills
Must have strong leadership skills
This position supports a 24/7 infrastructure and will require on-call availability
Benefits
Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs
Generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave
Work-life balance programs such as telecommuting and flexible work schedules
Insurance benefits including prescription coverage and wellness benefits
Retirement plan options including defined benefit and defined contribution plans
South Carolina Deferred Compensation Program which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options
Tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase