TEKsystems · 15 hours ago
Desktop Support Technician
Frankfort, KY
Contract
Onsite
Entry Level
$20/hr - $23/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Field Services/Desktop Support Technician to support end users in and around Frankfort, KY. The role involves providing desktop support services, troubleshooting hardware and software issues, and ensuring customer satisfaction through effective problem-solving.
Information Technology
Responsibilities
Technician will receive a ticket through the ticketing system for this local area, which was placed at HQ call center and then routed to the specific district
They will then accept the ticket and reach out to the end user with the issue, resolving it remotely if possible and then going to the desk side if needed
Work directly with end users to provide desktop support services, troubleshoot Internet Explorer & Exchange issues, password resets, scanning and/or printing support and LAN connectivity
Hardware support (DELL desktops & laptops, SurfacePro3 & DELL tablets)
Software support (homegrown applications)
Some server support (this person would be the 'hands' for the server team in Frankfort, while they tell them what to do over the phone)
Knowledge of permissions
Install desktops when needed
Deployment and support of upgrades
Qualification
Required
Hands-on, IT Support: hardware/software troubleshooting (1-3 years of experience required)
Experience troubleshooting user issues, including remote support - experience with Win10, Outlook, O365, Exchange, Windows Server 2008/2012
Customer Service and interpersonal skills - documented in reference checks
Ability to think outside the box
Excellent customer service skills and communication skills are essential
MUST have the ability to problem solve issues quickly and be an 'out of the box' thinker when it comes to finding a solution
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase