NEOGOV · 1 week ago
Customer Service Rep 1 Lab Assistant
Norcross Health Center
Full-time
Onsite
Entry Level
$38K/yr - $38K/yr
1+ years expGNR Public Health is seeking a WIC CSR Lab Assistant to join their team at the Norcross WIC Clinic. This role focuses on taking height, weight, and hemoglobin measurements as part of the WIC nutrition assessment, ensuring a professional and welcoming experience for clients and their families.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greet and direct clients with a warm and helpful attitude
Provide high-level customer service and answer questions
Perform height, weight and hemoglobin measurements
Distribute patient information to nutrition staff
Process information, update client profiles, completes data collection
Educate participants on WIC rights and responsibilities, nutrition education, and use of benefits
Conduct interviews and determine if WIC applicants meet the eligibility criteria within the Georgia WIC program
Help maintain a clean, organized, and supportive clinic environment
Thrive in a fast-paced, team-focused setting
The WIC CSR Lab Assistant performs only length and weight on infants; and height, weight, and hemoglobin testing utilizing capillary skin puncture or non-invasive pulse oximetry technology on children and women
This individual distributes lab results and confidential patient records to nutrition professionals in a timely and organized manner
Keeps accurate logs of lab supplies, and notifies the manager when an order should be placed
Responsible for keeping work area neat and disinfected
This position will also be trained to perform WIC intake tasks as needed
Qualification
Required
High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required
Preferred
Experience working in the WIC program, SNAP, Medicaid or other public assistance programs
Experience with finger sticks in a lab/clinic setting
3 or more years working in an administrative role with scheduling, clerical work, and data entry
3 or more years working Customer service in a healthcare, social services, or government setting
2 or more years proficient experience using Microsoft products
Experience using GRITS, GA WIC, and/or GA Gateway
Bi-Lingual – English & Spanish preferred
Experience interviewing & assessing eligibility of patients
Benefits
13 paid holidays per year
Three weeks of Annual (Vacation) Leave per year
Three weeks of Sick Leave per year
Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement
401(k) retirement savings plan to supplement pension plan, which includes an agency contibution based on the employee's contribution amount
Life Insurance
Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability
Medical and Childcare Spending Accounts available
Employees are elibible to become member of the Atlanta Postal Credit Union and/or the Georgia's Own Credit Union.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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