Shields Health Solutions · 7 hours ago
Patient Engagement Specialist
United States
Full-time
Remote
Entry Level
1+ years expShields Health Solutions is seeking a Patient Engagement Specialist to provide support for inbound pharmacy calls and assist patients with the refill process. This role involves coordinating medication refills, responding to inquiries, and acting as a liaison between patients and pharmacies.
BiopharmaHealth CareMedicalPharmaceutical
Responsibilities
Proactively coordinate medication refills including data entry and pharmacy claim adjudication
Make outbound patient refill phone calls and complete the patient refill request
Answer, resolve and triage inbound inquiries
Clarify prescription orders with pharmacist and/or clinician as appropriate
Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
Manage, organize, and update relevant data using database applications
Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
Identify trends, resolves problems; recommend improvements; implement change
Actively participate in process improvement initiatives
Act as a value-added business partner to stakeholders throughout the organization
Protect organization's value by keeping information confidential
Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
Flexible scheduling to meet business needs with health system partners starting as early as 7:45 AM (EST)/ 8am EST
Other duties and/or responsibilities may apply
Qualification
Required
State registered as a pharmacy technician
High school diploma or GED
1-3 years of Pharmacy Technician and adjudicating claims experience
Strong interpersonal communication skills
Exceptional phone skills
Comfortable with proactively engaging patients telephonically
Comfortable reaching out to on-site clinicians, payors, and pharmacies telephonically
Highly proficient in Microsoft Office particularly Excel and Word
Able to quickly learn other programs and adapt to Shields' unique model/tools
Strong organizational skills
Organized
High-integrity
High accountability
Attention to detail
Dependable
Quality focus
Empathetic
Good listener/communicator
Collaborative
Consistently arrives to work on-time with minimal unscheduled time off
Energetic
Highly motivated
Team player with strong personal and communication skills
Ability to sit and/or stand with focus at a workstation for a long period of time
Discretion and confidentiality essential as position deals with highly sensitive and private data
Must have high speed, stable, and reliable internet connection
Must be willing able to work overtime to support week to week fluctuations in patient care management
Must have a distraction free work environment
Ability camera on for most meetings with co-workers or leaders
Preferred
Nationally certified as a CPhT or equivalent
1-3 years of experience managing refills, specialty pharmacy, working with clinical care teams, and working remotely
Company
Shields Health Solutions
Shields Health Solutions is a specialty pharmacy accelerator that partners with hospitals to develop and manage specialty pharmacy programs.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$3.5BKey Investors
Evernorth
2025-09-02Corporate Round· $3.5B
2025-09-02Acquired
Leadership Team
Ryan Cassidy
Chief Financial Officer
Daniel Ramey
Chief Operating Officer
Recent News
2025-10-03
2025-09-16
Company data provided by crunchbase