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Airbus Helicopters · 1 day ago

Customer Service Representative I

Grand Prairie, TX

Full-time

Onsite

Entry Level

2+ years exp

Airbus Helicopters is a leading company in aviation, seeking a Customer Service Representative who will blend technical expertise with relationship-building skills. The role involves managing order entry, logistics tracking, and customer communication to ensure high-quality service and satisfaction.

AerospaceManufacturingProduct Design

No H1B

U.S. Citizen Only

Responsibilities

Provide end-to-end resolution of basic customer concerns

Administer Basic Orders - primarily Planned and Rush Orders for new spares accurately

Interpret orders on receipt and key entry accordingly

Provide Customer Quotations with a high level of accuracy

Promote items identified as part of promotional programs and work closely with customers to establish additional sales opportunities

Locate and track logistics details in order to share with customers to support return to service efforts

Create internal cases in Salesforce for expedited order logistics and customer communication

Provide effective written and verbal communications with customer, specifically pertaining to order pricing and delivery dates

Record and log customer complaints

Provide customers order status as requested

Build a positive rapport and relationship with every customer

Communicate MRO statuses

Maintain appropriate lines of business for order entry

Qualification

Customer SupportLogistics TrackingSalesforceTechnical ExpertiseOrder ManagementMicrosoft OfficeInterpersonal SkillsOrganizational SkillsWritten CommunicationVerbal Communication

Required

Be a High school graduate or equivalent

Two (2) years' experience in logistics, technical, or customer support areas ---OR---

One (1) year of experience at Airbus in a position working with aviation parts---OR---

An A&P License may be substituted for the 2 years of experience

Skilled in the use of standard office productivity tools (Microsoft or Google)

Proven organizational and interpersonal skills

Proven track record of working in a fast paced demanding environment

Authorized to Work in the US

Benefits

Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)

Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.

Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.