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Synchron · 1 day ago

IT Help Desk Analyst - Navy Undersea Warfare Program Support

Washington, DC

Full-time

Onsite

Entry Level

$70K/yr - $80K/yr

1+ years exp

Synchron, LLC has an exciting opportunity for an IT Help Desk Analyst to support the U.S. Navy’s Team Submarine staff and program offices at the Washington Navy Yard. The role involves providing excellent information technology customer service support and includes responsibilities such as maintaining inventory, troubleshooting help desk calls, and supporting migration of services.

Information TechnologyManufacturingMedicalMedical Device

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Apply knowledge of computer science principles, information management principles, automated data processing functions, information technology engineering, hardware and software systems' structures and operation, and computer programming languages and techniques to solve problems

Tasks may include

Maintaining an inventory list of all Government Furnished Equipment (GFE) to include computers, iPhones and iPads

Make recommendations to the Government to ensure GFE inventory is adequate to meet the urgent needs of the TEAM SUB Enterprise

Test ports for connectivity

Analysis of computer systems, programs, and/or planning activities

Provided direct support for help desk calls, to include SIPR/NIPR issues, Flank Speed transition, coordinating NMCI support, and iPhone related issues

Support migration of iPhone Purebred services into FLANKSPEED environment

Issue mobile devices to Team Sub personnel

Prepare, update, and process property passes for personnel and IT equipment

Escalate troubleshooting issues to NMCI when above your capability