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EverCommerce · 3 hours ago

EverPro - Account Manager (Remote, US)

United States

Full-time

Remote

Mid Level

$100K/yr - $110K/yr

3+ years exp

EverCommerce is a leading service commerce platform that provides integrated SaaS solutions for service-based businesses. The Account Manager role is focused on driving strategic revenue expansion through upselling and cross-selling to maximize customer lifetime value and ensure customer satisfaction.

Digital MediaFinancial ServicesSoftware

No H1B

Responsibilities

Own and grow your book of business: Drive expansion revenue through strategic upselling of premium features, add-ons, and service packages within your assigned product

Cross-sell across the portfolio: Identify opportunities to introduce customers to complementary EverPro solutions that solve adjacent business needs—you're not just selling one product, you're unlocking the full value of our ecosystem

Develop account growth strategies: Conduct regular business reviews to deeply understand customer operations, uncover expansion opportunities, and align EverPro's portfolio to their evolving needs

Build pipeline and close deals: Maintain a healthy pipeline of expansion opportunities, manage the full sales cycle for upsell and cross-sell, and consistently achieve revenue targets

Identify and mitigate risk: Monitor account health signals, proactively engage at-risk customers, and collaborate with Customer Success to implement retention strategies

Serve as strategic advisor: Position yourself as a trusted partner who understands your customers' business challenges and can recommend the right combination of EverPro solutions to drive their success

Partner with Customer Success: Work closely with CSMs to ensure customers achieve desired outcomes and are positioned for growth within the platform

Coordinate with Sales teams: Align on account strategies, hand-offs, and opportunities that span multiple EverPro brands

Share customer insights, feature requests, and market intelligence to shape product roadmaps and go-to-market strategies

Leverage data to drive decisions: Monitor usage metrics, adoption patterns, and leading indicators to identify trends and prioritize high-value expansion opportunities

Maintain accurate forecasting: Track all sales activities in Salesforce, provide accurate forecasts of expansion revenue, and report on key performance metrics

Continuously refine your expansion playbook based on what's working, share best practices with the team, and scale winning strategies

Qualification

B2B SaaS experienceRevenue expansion resultsConsultative sales acumenMulti-product sellingData-driven analysisRelationship buildingCommunicationNegotiation skillsCollaborative team player

Required

3+ years in Account Management, Sales, Customer Success, or similar revenue-generating roles in B2B SaaS—field service management, home services, or SMB software experience is a strong plus

Proven revenue expansion results: Track record of consistently exceeding upsell and cross-sell targets in a quota-carrying role

Consultative sales acumen: Ability to uncover business needs, map solutions to customer outcomes, and navigate complex buying decisions

Multi-product selling capability: Comfort selling across a portfolio of products or successfully introducing customers to complementary solutions

Strong relationship builder: Excellent communication, presentation, and negotiation skills with the ability to build credibility and trust with diverse stakeholders

Data-driven and organized: Highly analytical with ability to leverage metrics to prioritize activities, manage multiple accounts efficiently, and forecast accurately

Revenue-oriented: You're motivated by targets, energized by closing deals, and understand that customer value and business growth go hand-in-hand

Curious and consultative: You ask great questions, listen actively, and think strategically about how to solve customer problems

Commercially savvy: You understand SaaS business models, expansion economics, and the metrics that matter (ARR, NRR, expansion rate, etc.)

Self-motivated and accountable: You take ownership of your book of business, manage your time effectively, and don't need to be micromanaged to drive results

Collaborative team player: You share wins, contribute to team success, and actively help build a high-performing AM culture