BMO · 4 days ago
Collections Agent – High Value At Risk (HVAR)
United States
Full-time
Remote
New Grad, Entry Level
$43K/yr - $80K/yrBMO is a financial services provider dedicated to creating positive change for customers and communities. They are seeking a High Value at Risk (HVAR) Collections Agent responsible for managing high-stakes collections, minimizing financial losses, and maintaining customer relations through effective negotiation and problem-solving skills.
BankingCrowdfundingFinanceFinancial Services
Responsibilities
Negotiate amicable solutions by utilizing knowledge of debt collection practices, Canadian Privacy and Collection laws and processes
Utilize sound knowledge and understanding of the terms and conditions of BMO agreements in order to effectively educate customers on their obligations of said contracts
Act decisively and effectively when dealing with sensitive customer situations
Acknowledge and respond to customer inquiries and escalations and, where appropriate, arrange to provide additional information either through branch, telephone or written correspondence to achieve mutually satisfactory arrangements
Diffuse irate customers and maintain poise and perseverance in order to effectively manage customer interactions and successfully identify the root cause of issues and provide appropriate solutions
Determine the root cause of issues and propose appropriate options in order to minimize loss, mitigate overall risk to BMO and preserve customer loyalty, where possible
Apply advanced thinking in assessing the uniqueness of each situation in making sound decisions that balance the organizations need to minimize risk and losses
Interview customers and update financial, demographic profiles and security status ensuring documentation is complete and accurate
Continuously identify and recommend improvements to job operational effectiveness and advise manager of opportunities to improve processes and procedures
Engage the customer in mutual problem solving when dealing with non-routine situational factors to create personal, unique solutions
Maintain poise and perseverance when dealing with dissatisfied or difficult customers
Utilize highly effective analytic skills to quickly determine the root cause of delinquency and propose appropriate options on individual accounts to minimize loss, mitigate overall risk to BMO and preserve customer loyalty, where possible
Focus at all times on loss protection to the bank and ensure that every effort is made to preserve the bank's relationship with the customer for this and future transactions, products and services
Performs other duties and special projects as required
Identify potential financial, legal, reputational risks and engage management team
Leverage and share best practices and specialized knowledge with teammates and collections organization
Collaborate closely with multiple lines of business within the organization to mitigate risk and improve performance and compliance
Comply with all applicable BMO and Line of Business policies, standards, guidelines and controls
Maintain BMO’s professional image and Code of Conduct
Maintain confidentiality and security standards
Drive the decision making process based on gathered facts, data, observation, and analysis
Communicate and present information to various management levels within BMO
Leverage networks and improve knowledge of collection, governance, audit and compliance practices to effectively adapt collections strategies in response to findings, changes in market conditions and/or legislations
Research, gather data, analyze, lead and/or provide support, as required and recommend solutions to management
Represent the business unit as a subject matter expert in inter-departmental policy and procedures implementation and meetings
Qualification
Required
Extensive knowledge of BMO Retail lending products and procedures related to collections
In depth knowledge of Privacy Legislation and the Collection Act
Strong problem solving skills
Strong communication skills
Strong conflict management skills
Knowledge of all the BMO approved offers and solutions for delinquent clients
Extensive understanding of secured and unsecured portfolios
Good working knowledge of Bank supported or other software ie: Excel, Word, Microsoft Office etc
Good working knowledge of Bank Systems ie: Strata, ECP, angular tool, TSYS, Optimizer, MDIF
Good working knowledge of Financial Statements, Bank OFSI standards and Business Recovery Planning
Good practical knowledge of Business Computer Systems
Excellent knowledge of Collection Processes and Procedures
Knowledge of skip tracing techniques and good skip tracing skills
Excellent verbal and written communication skills
Professional and courteous phone manner
Strong interpersonal skills
Strong analytical skills
Strong negotiation skills
Strong decision making skills
Demonstrated ability to resolve difficult client exchanges through high quality, service oriented interactions
Ability to work independently or part of a small team in a busy, fast paced environment
Benefits
Health insurance
Tuition reimbursement
Accident and life insurance
Retirement savings plans
Company
BMO
We’re a bank, but there’s more to it than that. When you join BMO, it opens a world of opportunities.
Founded in 1817
10001+ employees
H1B Sponsorship
BMO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (6)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$7.54B2025-10-23Post Ipo Debt· $142.91M
2025-02-26Post Ipo Debt· $871.76M
2024-07-09Post Ipo Debt· $750M
Leadership Team
David Casper
U.S. Chief Executive Officer
Azam Dawood
Head Of Sourcing
Recent News
MarketScreener
2026-01-06
2025-12-24
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