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Heights Wellness Retreat · 12 hours ago

Training Manager

San Antonio, TX

Full-time

Hybrid

Mid, Senior Level

Heights Wellness Retreat is a service-based wellness organization focused on providing accessible and impactful wellness services. The Training Manager is responsible for designing and delivering training programs to enhance operational excellence and ensure a consistent guest experience across multiple locations.

Health Care

Responsibilities

Design, write, and maintain operational training content for front-line and leadership roles

Translate operational processes into clear, practical training materials (manuals, guides, workbooks, job aids)

Ensure training content stays current as systems, services, or processes evolve

Support change management through clear communication and training updates

Build and manage learning paths within a Learning Management System (LMS) or comparable platform

Create engaging online training, practice activities, and assessments to reinforce learning

Support basic troubleshooting and continuous improvement of training tools and content

Partner with internal teams on training related to system enhancements or new offerings

Plan and facilitate live and virtual training sessions, workshops, and leadership programs

Support onboarding and ongoing development for managers and field leaders

Reinforce training adoption and execution through collaboration with operations teams

Lead training and coaching initiatives focused on improving sales performance, conversion, and consultation quality

Identify performance gaps using available data and field feedback

Develop targeted training and coaching plans to address underperformance

Track progress and provide clear reporting on trends, outcomes, and improvement plans

Manage training-related projects, timelines, and deliverables

Partner with cross-functional teams to support company-wide initiatives and rollouts

Maintain organized training documentation and resources in shared libraries

Qualification

Training program developmentInstructional designSales coachingLearning Management SystemProject managementPerformance improvementCommunicationCross-functional collaboration

Required

Experience in training, learning & development, or operations enablement (multi-unit experience preferred)

Background in wellness, hospitality, fitness, retail, or other service-based environments

Strong sales acumen with experience coaching performance or conversion improvement

Hands-on experience with an LMS or digital learning platform (specific platforms a plus, not required)

Strong instructional design and facilitation skills; comfortable creating manuals, guides, and training materials

Experience managing projects and working cross-functionally

Excellent written and verbal communication skills

Willingness to travel as needed

Benefits

Paid Time Off (PTO)

Wellness reimbursement

Health benefits (as applicable)

Company holidays

Growth and development opportunities

Company

Heights Wellness Retreat

Glassdoor3.1

Heights Wellness Retreat (formerly Massage Heights) is a trailblazer in the wellness industry, projected to reach $7 trillion in 2025, and offers an elevated, holistic approach to self-care and recovery.

Founded in 2004