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Citizens · 13 hours ago

Payment Operations Specialist II

Riverside, RI

Full-time

Hybrid

Entry Level

1+ years exp

Citizens is a customer-centric organization that emphasizes operational excellence and superior customer service. The Payment Operations Specialist II role involves supporting wire transfer operations, handling customer requests, and ensuring compliance with policies while providing exceptional service.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Answer customer calls in a phone bank/call center environment

Data Entry of payment instructions

Performing payment instruction validation, activation of customer PINs

Converting USD to FX when appropriate

Outbound calling to customers

Customer Service - Proficient in customer service experience (1-2 years). Experience servicing customers through the telephony channel. Specifically any experience with utilizing VRU’s or any other phone technology as well as authenticating customers over the phone

Experience in supporting customers in Retail and Commercial Banking

Experience typing/data entry skills

Superior communication skills

Intermediate level PC skills required to include Microsoft Office Suite

Qualification

Customer ServicePayment Instruction ValidationData EntryMicrosoft Office SuiteTelephony ExperienceRetail Banking ExperienceCross-SellingCommunication Skills

Required

High School or Equivalent (GED) Required

1-2 years of customer service experience

Experience servicing customers through the telephony channel

Experience with utilizing VRU's or any other phone technology

Experience authenticating customers over the phone

Experience in supporting customers in Retail and Commercial Banking

Experience typing/data entry skills

Superior communication skills

Intermediate level PC skills required to include Microsoft Office Suite

Preferred

Associate Degree Preferred. 1 year of experience in lieu of degree

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees