MGX Equipment Services · 1 day ago
Administrative Assistant - Service
Bloomington, MN
Full-time
Onsite
New Grad, Entry Level
$22/hr - $27/hrMGX Equipment Services is a company focused on providing customer-centric support services. The Service Administrator will act as the first contact for customers, performing customer service duties in the Service Department, including scheduling work, preparing quotations, and coordinating with mechanics.
CommercialMachinery ManufacturingRentalTraining
Responsibilities
Immediate scheduling of shop/field service work
Check in vehicle upon its arrival
Answer customer questions (i.e. scheduling new jobs, update existing job status, providing general information about Aspen service)
Follow up on work already performed: answer questions, reschedule if unit must return
Estimate/quote request for future work
Capture data in EBS Dispatch: customer, make, model, S/N, work needed/description of problem
Schedule work in dispatch, based on available Service Mechanics
Schedule Field Service Mechanics, when applicable
Create work orders
Check in vehicles upon arrival
Support service jobs as follows:
Provide parts as determined by Service Mechanic
Provide required schematics and troubleshooting material
Provide original job info as needed/available
Estimate/quote request for work if required by customer, including parts & labor needed
Communicate estimate and schedule service with customer
Order parts as identified by Service Mechanic – work with vendors and create parts orders
Check parts status daily/weekly as job progresses
Ongoing follow up with Service Mechanic as job proceeds - keep jobs on schedule, up on budget
Communication with customers – updates on job progress, update and review any changes
Update standard job segments/tasks as appropriate
Invoice jobs: a) verify correct labor applied, b) review job/update description of work performed, c) verify proper parts applied, d) return unused parts and Submit Warranty claims when applicable
Follow up with customer within two days to verify that work was to customer’s satisfaction
Process parts returns as needed
Function as back-up for product support during high volume periods
Perform other job-related duties assigned by management
Qualification
Required
Basic math skills
Strong communication skills
Strong customer service skills
Basic computer skills
Ability to accurately use tape measure and caliper
Mechanical Aptitude: Ability to understand fundamentals of mechanical systems as related to the commercial truck industry
Preferred
High School Diploma with relevant experience preferred
Benefits
Competitive total rewards package including benefits and 401(k) beginning day one of employment
Continuing education and training opportunities, tuition reimbursement for those who qualify
Vacation and Holiday pay
Paid Parental Leave
And Much More!
Company
MGX Equipment Services
MGX Equipment Services offers cranes for sale, rentals, parts, service, and operator training across 11 locations in 9 states.
201-500 employees
Funding
Current Stage
Growth StageRecent News
Seattle TechFlash
2025-04-16
Company data provided by crunchbase