Infinity Technology Consulting, Inc. ยท 1 day ago
Onsite Level 2 Engineer
Atlanta, GA
Full-time
Onsite
Mid Level
$52K/yr - $56K/yrInfinity Technology Consulting, Inc. is seeking an experienced Level 2 Onsite Systems Engineer who thrives in a customer-facing environment and takes pride in ownership of the client experience. This role involves managing day-to-day onsite IT operations, communicating clearly with non-technical users, and proactively identifying opportunities for improvement.
Information Technology & Services
Responsibilities
Serve as the primary onsite IT resource for the assigned customer
Fully manage onsite service tickets from intake through resolution
Communicate ticket status, expectations, and outcomes clearly to users
Escalate issues appropriately to senior engineers, vendors, or management
Advocate for the customer while aligning with Infinity's standards and processes
Support and administer: Microsoft 365 (Azure AD, Exchange Online, Intune), Azure cloud services, Windows 10/11 and macOS/iOS environments, Cisco and Cisco Meraki networks, MDM platforms and endpoint management
Use RMM and other IT monitoring tools to identify, remediate, and prevent issues
Provide remote support when required
Identify risks, inefficiencies, and opportunities for improvement
Recommend process improvements, system enhancements, and best practices
Create and maintain clear technical documentation for the customer environment
Participate in ongoing projects when onsite workload allows
Maintain professional, customer-friendly communication at all times
Submit time entries and expense reports per Infinity SOPs
Identify and communicate risks to the Service Manager and leadership
Participate in incident reviews and knowledge-gap analysis
Follow schedules, SOPs, and ticketing workflows
Collaborate with Service Desk, Engineering, and Management teams
Provide occasional after-hours or weekend emergency support when needed
Assist with onsite or remote projects as an additional resource
Qualification
Required
Strong working knowledge of Microsoft 365 / Azure / Intune
Strong working knowledge of Cisco & Meraki networking
Strong working knowledge of Endpoint and MDM management
Strong working knowledge of Windows 10/11
Strong working knowledge of macOS / iOS
Extensive Experience supporting environments with Dell, Microsoft, Cisco, and Apple hardware
Comfortable using remote support and RMM tools
Serve as the primary onsite IT resource for the assigned customer
Fully manage onsite service tickets from intake through resolution
Communicate ticket status, expectations, and outcomes clearly to users
Escalate issues appropriately to senior engineers, vendors, or management
Advocate for the customer while aligning with Infinity's standards and processes
Support and administer Microsoft 365 (Azure AD, Exchange Online, Intune)
Support and administer Azure cloud services
Support and administer Windows 10/11 and macOS/iOS environments
Support and administer Cisco and Cisco Meraki networks
Support and administer MDM platforms and endpoint management
Use RMM and other IT monitoring tools to identify, remediate, and prevent issues
Provide remote support when required
Identify risks, inefficiencies, and opportunities for improvement
Recommend process improvements, system enhancements, and best practices
Create and maintain clear technical documentation for the customer environment
Participate in ongoing projects when onsite workload allows
Maintain professional, customer-friendly communication at all times
Submit time entries and expense reports per Infinity SOPs
Identify and communicate risks to the Service Manager and leadership
Participate in incident reviews and knowledge-gap analysis
Follow schedules, SOPs, and ticketing workflows
Collaborate with Service Desk, Engineering, and Management teams
Provide occasional after-hours or weekend emergency support when needed
Assist with onsite or remote projects as an additional resource
Strong customer service mindset with excellent communication skills
Able to explain technical concepts in non-technical terms
Confident, professional, and able to advocate for yourself and the customer
Organized, proactive, and comfortable multitasking
Knows how to stay productive during downtime by finding value-add work
Team-oriented and comfortable escalating issues when needed
Ability to lift up to 50 lbs occasionally
Valid driver's license and ability to travel within Metro Atlanta
Must pass background check, drug screening, and skills assessments
Preferred
MSP experience strongly preferred
Professional IT certifications (Microsoft, ITIL, ITSM, Cisco, etc.) are a plus
Bachelor's degree in IT or related field preferred (or equivalent experience)
Benefits
Health Care Stipend (to offset medical, dental, and vision expenses)
Simple IRA (with employer contribution, if applicable)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity & Paternity)
Short-Term & Long-Term Disability
Training & Professional Development
Company
Infinity Technology Consulting, Inc.
Technology is not one-size-fits-all.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase