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Atos · 12 hours ago

Pre-Sales Solution Architect

United States

Full-time

Remote

Senior Level

7+ years exp

Atos is a global leader in digital transformation, and they are seeking a Pre-Sales Solution Architect to design and shape enterprise-grade ServiceNow solutions. This role involves partnering with sales teams to translate customer needs into effective solution architectures that demonstrate the value of the ServiceNow platform.

Business DevelopmentConsultingEnterprise SoftwareInformation ServicesInformation TechnologyOutsourcingSoftware

Hiring Manager

Anthony Sisco

Responsibilities

Partner with sales and account teams to support pre-sales pursuits, including RFPs, RFIs, proposals, and strategic customer engagements

Lead discovery activities in support of opportunity development to understand customer business objectives, IT landscape, regulatory considerations, and desired outcomes

Design and position proposed end-to-end ServiceNow solution architectures that align to customer priorities and platform capabilities, emphasizing out-of-the-box functionality and best practices to maximize value, scalability, and time-to-value

Translate customer requirements into compelling solution narratives that balance technical feasibility, business value, and commercial considerations

Advise customers and internal stakeholders on the impact of new and emerging technologies as part of solution positioning and proposal development

Develop pre-sales solution artifacts including architectural diagrams, solution blueprints, and high-level platform blueprints to support proposals and customer decision-making

Recommend appropriate ServiceNow products and capabilities (e.g., ITSM, ITOM, IRM/GRC, CSM, TPSM, HRSD, App Engine, Now Assist) based on customer needs, priorities, and pursuit context

Design and deliver tailored ServiceNow demonstrations, prototypes, and proofs of concept that clearly articulate business value and use-case relevance

Configure demo environments and workflows to support sales messaging and proposed solutions

Collaborate with ServiceNow as needed to support customer engagements and platform presentations

Contribute to RFP/RFI responses, proposals, and statements of work by defining solution scope, assumptions, and implementation approaches

Support commercial discussions by shaping solutions that are technically sound, cost-effective, and aligned to customer outcomes

Develop and maintain solution cost models for both project delivery and ongoing support

Maintain awareness of competitive positioning and ServiceNow differentiators

Maintain knowledge of the ServiceNow platform, roadmap, and release capabilities, including core products and industry solutions

Provide guidance on platform architecture, governance models, and best practices

Provide a structured handover from sales to delivery, documenting and presenting solution intent and key assumptions to ensure continuity through the transition

Review and synthesize delivery feedback to identify bid-relevant lessons learned and share validated insights with pre-sales and sales teams to inform future pursuits

Represent the company in customer forums, industry events, and ServiceNow community engagements as appropriate, with some travel as required

Consultative, value-driven approach to translating business challenges into differentiated ServiceNow solution strategies

Strong executive-level communication and storytelling skills across technical and business audiences

Experience shaping strategic solution roadmaps and producing high-quality bid and proposal artifacts

Qualification

ServiceNow architecturePre-sales solution architectureEnterprise solution architectureCSDM best practicesITIL processesFinancial analysisExecutive communicationConsultative approachArchitectural diagramsProcess diagramsStorytelling skillsCreating presentations

Required

7+ years of experience in the ServiceNow ecosystem, including hands-on experience in enterprise solution architecture and pre-sales engagements

Strong understanding of ServiceNow architecture, integrations, and multiple platform applications

Experience with CSDM, CMDB best practices, and ITIL® processes

Ability to translate complex business requirements into compelling solution narratives and supporting documentation

Proficiency in creating pre-sales deliverables, including presentations (PowerPoint), architectural and process diagrams (Visio), and supporting documentation

Experience developing statements of work and solution cost models, including financial analysis using Excel