MDAEdge · 1 month ago
Clinical Application Analyst – Tier 2 & Tier 3 Support (Healthcare Applications)
Irving, TX
Full-time
Onsite
Mid Level
$70/hr - $78.33/hrMDAEdge is a company that provides healthcare applications, and they are seeking a Clinical Application Analyst II to deliver Tier 2 and Tier 3 support. The role involves troubleshooting and resolving complex software issues while ensuring high-quality service delivery and collaboration with cross-functional teams.
Human Resources
Responsibilities
Provide Tier 2 and Tier 3 support for clinical and back-office healthcare applications
Analyze, troubleshoot, and resolve complex software and system issues
Coordinate issue resolution, document root causes, and recommend process improvements
Maintain accurate documentation within call-tracking and knowledge databases
Follow ITIL-based incident and problem management processes
Monitor application performance and ensure adherence to service-level agreements (SLAs)
Handle SEV1 and SEV2 application outages and ensure timely resolution
Participate in a rotating on-call schedule for 24/7 application support
Collaborate with cross-functional teams to improve application reliability and performance
Provide excellent customer service to both internal and external users
Qualification
Required
Experience supporting third-party clinical applications such as cardiology, radiology, lab, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite)
Strong understanding of Microsoft Office and collaboration tools
Familiarity with back-office application architecture and functionality
Working knowledge of healthcare IT systems and integration concepts
Strong problem-solving and analytical thinking
Excellent communication and documentation skills
Ability to work both independently and within a team
Self-motivated with strong attention to detail
Commitment to continuous improvement and high-quality service delivery
Preferred
Application Support
Healthcare
Desktop Application Support
ITIL
Service Management
Clinical 3rd Party Applications
Company
MDAEdge
At MDAEdge, we help our clients reinvent innovation, optimize operations, and reshape perceptions—ensuring they remain at the forefront in today’s fast-evolving world.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase