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Timberland Bank · 5 hours ago

Customer Service Representative Float

Poulsbo 36 - Poulsbo, WA 98370

Full-time

Onsite

Entry Level

$19.89/hr - $29.25/hr

1+ years exp

Timberland Bank is seeking a Customer Service Representative Float to provide exceptional customer service by actively offering their products and services. The role involves performing essential functions such as processing deposits and withdrawals, answering customer inquiries, and cross-selling bank products.

FinanceFinancial Services

Work & Life Balance

Responsibilities

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit

Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices

Process withdrawals

Identify counterfeit currency

Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies

Cross-sell bank products and services

Refer customers to the proper department for issues that cannot be resolved at the teller line

Count and roll loose coins

Issue personal money orders and cashier’s checks for U.S. Savings Bonds

Accept loan payments: verify payment amount and issue receipts

Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded

Ensure teller station is properly supplied

Close accounts when requested

Follow procedures for removing accounts for dormancy

Balance drawer daily

Redeem US. Savings Bonds

Maintain appropriate currency logs

Qualification

Customer serviceCash handlingConfidentialityCommunicationTyping

Required

High School diploma or equivalent

Less than 1 year previous customer service experience

Less than 1 year previous cash handling experience

Ability to exercise good judgement in making decisions

Ability to protect and maintain confidential information

Ability to work under pressure, prioritize and meet deadlines

Ability to communicate on a telephone

Ability to write, speak, read and hear

Ability to stand for long periods of time

Ability to lift up to 20 lbs. overhead

Ability to type/word process

Benefits

Medical, Vision and Dental Insurance

Paid vacation and holidays

Paid Birthday Day Off

Paid sick leave

401k and employee stock ownership plans

Paid training and advancement opportunities

Numerous employees only banking benefits

Company

Timberland Bank

Since the beginning in Hoquiam, Washington, to today’s 23-branch system throughout communities in our state, Timberland Bank continues the tradition of helping enrich the lives of our customers and our employees in the communities we serve.

Founded in 1915

Hoquiam, Washington, USA

201-500 employees