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The Manitowoc Company · 4 days ago

Administrative Assistant - Service

Bloomington, MN

Full-time

Onsite

New Grad, Entry Level

$22/hr - $27/hr

The Manitowoc Company is a leading provider of engineered lifting solutions, and they are seeking a Service Administrator to act as the first contact for customers in the Service Department. This role involves performing customer service duties, preparing quotations, and coordinating with service mechanics to schedule work.

Responsibilities

Immediate scheduling of shop/field service work

Check in vehicle upon its arrival

Answer customer questions (i.e. scheduling new jobs, update existing job status, providing general information about Aspen service)

Follow up on work already performed: answer questions, reschedule if unit must return

Estimate/quote request for future work

Capture data in EBS Dispatch: customer, make, model, S/N, work needed/description of problem

Schedule work in dispatch, based on available Service Mechanics

Schedule Field Service Mechanics, when applicable

Create work orders

Check in vehicles upon arrival

Support service jobs as follows:

Provide parts as determined by Service Mechanic

Provide required schematics and troubleshooting material

Provide original job info as needed/available

Estimate/quote request for work if required by customer, including parts & labor needed

Communicate estimate and schedule service with customer

Order parts as identified by Service Mechanic – work with vendors and create parts orders

Check parts status daily/weekly as job progresses

Ongoing follow up with Service Mechanic as job proceeds - keep jobs on schedule, up on budget

Communication with customers – updates on job progress, update and review any changes

Update standard job segments/tasks as appropriate

Invoice jobs: a) verify correct labor applied, b) review job/update description of work performed, c) verify proper parts applied, d) return unused parts and Submit Warranty claims when applicable

Follow up with customer within two days to verify that work was to customer’s satisfaction

Process parts returns as needed

Function as back-up for product support during high volume periods

Perform other job-related duties assigned by management

Qualification

Customer service skillsMechanical aptitudeBasic math skillsBasic computer skillsCommunication skills

Required

Basic math skills

Strong communication skills

Strong customer service skills

Basic computer skills

Ability to accurately use tape measure and caliper

Mechanical Aptitude: Ability to understand fundamentals of mechanical systems as related to the commercial truck industry

Preferred

High School Diploma with relevant experience preferred

Benefits

Competitive total rewards package including benefits and 401(k) beginning day one of employment

Continuing education and training opportunities, tuition reimbursement for those who qualify

Vacation and Holiday pay

Paid Parental Leave

And Much More!

Company

The Manitowoc Company

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Manitowoc is a standalone cranes business, creating market leading lifting solutions and manufacturing a range of innovative products and unparalleled product support services.

Founded in 1902