LAZ Parking · 9 hours ago
Operations Manager
Emeryville, CA
Full-time
Onsite
Mid Level
$85K/yr - $90K/yr
3+ years expLAZ Parking is one of the largest and fastest growing parking companies in the country, dedicated to creating opportunities for employees and value for clients. The Operations Manager supports the Portfolio Manager in overseeing financials and operations of assigned portfolios, ensuring professional parking management and client satisfaction.
CommercialCustomer ServiceEventsParkingResidential
Responsibilities
Handle Management Account clients
Responsible for developing client relationships and business retention
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients
Assist the region with the business development, proposal, presentation, and transitions for new locations
Lead, direct, and develop team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline
Identifying high potential employees to support the organization’s continued growth
Responsible for planning and executing plan for the opening of new locations within their assigned portfolio
Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio
Organize and narrate parking management skills for Facilities Managers and Assistant Managers
Manage vendors for facility management including, PARCS, elevators, electric, HVAC, plumbing, concrete, fire & life safety systems and any other building issues that may arise
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients
Daily, Weekly, Monthly, and Annual financial and operational reports as required
Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements
Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa)
Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned portfolio
Participate in labor contract management if applicable to assigned portfolio
Review and edit proposed parking, maintenance, etc. agreements
Communicate with local police department and emergency management teams regarding operations
Organize and manage the oversight of event operations within LAZ Parking
Monitor, review, and analyze the market rate structures
Implementation and completion of other projects, programs, and initiatives that may arise from assigned portfolio operation
Additional related duties as assigned
Qualification
Required
Must have an understanding of P&L's
Ability to run monthly client reports
Ability to manage the client-LAZ relationship
Must be willing to travel to different locations on a daily/weekly basis
Bachelor's Degree or equivalent work experience
3+ years of Multi-Unit Management Experience
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Parking management experience of multiple locations is required
Ability to seek improvement and create an environment of idea sharing and creative problem solving
Strong customer service skills and abilities
Ability to be approachable and facilitate coaching conversations with employees and managers
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude)
Ability to encourage open expression of ideas and opinions
Excellent teambuilding and interpersonal skills
Ability to work independently and multi-task
Ability to communicate professionally and effectively with all levels of the organization
Ability to interpret policies, procedures, and standard business practices
Demonstrates a sense of urgency and timeliness
Willingness to work in the elements – heat, wind, snow, rain, etc
Ability to lift, push and pull at least 25 pounds
Ability to stand, walk and run for extended periods of time
Ability bend, stoop, squat and lift frequently throughout a shift
Benefits
Growth Opportunities
Competitive Pay/Wages
Health, dental, and vision insurance options
401k Retirement savings plan
Paid time off and holidays
Opportunities for advancement and professional development
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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