Hyperion Managed Services · 10 hours ago
Technical Support Specialist
Troy, MI
Full-time
Onsite
Mid Level
$50K/yr - $65K/yr
3+ years expHyperion Managed Services is a Managed IT Services Provider for small to mid-sized organizations located in Michigan. They are seeking a professional and experienced Technical Support Specialist to identify opportunities and deploy technical solutions that enable improvements to clients’ business operations.
ConsultingInformation TechnologyTechnical Support
Responsibilities
Respond to help desk tickets
Participate in planning and implementing projects
Assist with new customer onboarding process
Utilize help desk ticketing and workflows
Complete all assigned projects, reports, and documentation
Qualification
Required
Industry certifications related to networking and security from Microsoft and Cisco
Expertise in security best practices
Three years' experience working for a managed IT services company
An in depth understanding of common operating systems and business applications
Preferred
Bachelor's degree in Information Technology or related field
Experience with ConnectWise solutions
Benefits
Competitive salary based on qualifications
Bonuses
Commissions
Mileage reimbursement
Paid time off
Certification education reimbursement
Room for advancement in the company
401k with company match
Health Insurance with company contribution
Life insurance
Long term disability
Company
Hyperion Managed Services
Hyperion Managed Services provides IT solutions, technical expertise, and business consulting to small and medium-sized businesses.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Ryan Ninneman
CEO
Company data provided by crunchbase