H2T Skin and Laser Center · 14 hours ago
Receptionist/Spa Coordinator
Foxborough (Foxboro), MA
Part-time
Onsite
Entry Level
1+ years expH2T Skin and Laser Center is a medical spa seeking a part-time polished, service-driven Receptionist / Patient Care Coordinator. In this role, you will deliver a luxury-level patient experience while managing the front desk operations and ensuring a seamless visit flow for patients.
BeautyHealth CareLaserTherapeutics
Responsibilities
Greet patients warmly, check them in/out, and ensure a seamless, elevated visit flow
Create a calm, organized, and hospitality-forward environment (music, refreshments, waiting area presentation)
Anticipate patient needs and resolve concerns with empathy and professionalism
Manage provider schedules and appointment bookings with a focus on efficiency and patient convenience
Confirm appointments and handle reschedules/cancellations
Coordinate consultations, treatment series, and follow-up visits; track treatment plans and timelines
Answer calls and respond promptly to texts with confident, friendly communication
Educate patients on next steps (prep, aftercare, timing) within scope; escalate clinical questions appropriately
Collect payments, process gift cards, memberships/package, and loyalty programs
Educate patients on services, packages, and skincare recommendations (non-clinical) to support sales
Maintain product merchandising standards and assist with inventory tracking and restocking
Maintain accurate patient records in the EMR/CRM (demographics, communications, appointments)
Ensure completion of intake forms, consent forms
Support clinic policies around privacy, professionalism, and service standards
Qualification
Required
1–3+ years of front desk, hospitality, or patient coordination experience (med spa/dermatology/plastics preferred)
Excellent communication skills—confident phone etiquette and strong writing (texts)
Strong organizational skills and ability to multitask in a fast-paced, high-touch environment
Comfort with sales conversations in a service-first way
Proficiency with computers and scheduling software; EMR/CRM experience a plus (e.g., Aesthetic Record, Zenoti, Mya, Symplast, etc.)
Professional appearance and demeanor aligned with a luxury brand
Ability to stand/sit for extended periods, lift up to :20 lbs, and work at a computer/phone throughout the day
Flexibility with work schedule to include some evening hours and an occasional Saturday
Benefits
401(k) matching
Employee discounts
Employee discounts on services/products
Growth opportunities
Company
H2T Skin and Laser Center
H2T Skin and Laser Center provides a tranquil, chic, and relaxing environment for skin and laser treatments.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Matt Azulay-LaFever
President and Founder
Company data provided by crunchbase