Cable One/Sparklight Careers · 6 days ago
Enterprise Retention Account Executive
Joplin, MO
Full-time
Onsite
Entry Level
1+ years expCable One/Sparklight is a company focused on connecting customers and associates to what matters most. The Enterprise Retention Account Executive will serve as a strategic partner to mid-market and enterprise-level organizations, focusing on renewing and upgrading services while driving retention initiatives and maintaining client relationships.
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Responsibilities
Consultative Account Management: Engage with existing enterprise clients to understand evolving business needs and present tailored solutions that maximize value and satisfaction
Retention & Renewal Focus: Proactively manage contract renewals, address potential churn risks, and ensure high customer retention rates through strategic outreach and relationship-building
Service Upgrades & Expansion: Identify opportunities to upgrade services within the current client base, leveraging insights into client operations and industry trends
Quota Achievement: Consistently meet or exceed monthly retention and upsell targets through disciplined execution and strategic account planning
Market Intelligence: Stay informed on industry trends, competitive landscape, and emerging technologies to position Sparklight as a trusted advisor for existing clients
Cross-functional Collaboration: Partner with internal teams (engineering, product, support) to ensure seamless delivery, issue resolution, and ongoing client satisfaction
Qualification
Required
At least one year of B2B account management or retention experience, preferably in telecommunications, SaaS, or technology services
Proven ability to manage complex renewal cycles and engage senior leadership stakeholders
Strong understanding of enterprise business drivers and technology solutions
Excellent communication, negotiation, and presentation skills
Self-motivated, organized, and results-driven with a professional demeanor
Requires a valid driver's license, reliable vehicle, and a good driving record
Benefits
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment
FREE Cable One services for associates who live in a serviceable area
Company
Cable One/Sparklight Careers
At Cable One and Sparklight, progress doesn’t happen by chance — it’s sparked by people.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2020-05-19Post Ipo Debt· $400M
2015-06-15IPO
Leadership Team
Todd Koetje
CFO
Tony Mokry
Senior Vice President Residential Services
Recent News
2026-01-08
MarketScreener
2026-01-06
2026-01-06
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