Expedia Group · 9 hours ago
Director, Quantitative Research
Seattle, WA
Full-time
Hybrid
Lead/Staff, Director/Executive
$224K/yr - $314K/yr
5+ years expExpedia Group is a leader in global travel technology, seeking a Director of Quantitative UX Research to lead the vision and execution of research strategies. This role involves defining customer experience measurement roadmaps, collaborating with senior leadership, and mentoring a team of researchers to enhance the impact of data-driven insights on product development.
CommunitiesInternetReservationsTask ManagementTechnical SupportTicketingTourismTransportationTravel
Responsibilities
Define the roadmap for measuring customer experiences across Expedia Group products
Partner with senior leadership to investigate drivers of customer experience changes, instrumentation strategies, and frameworks that quantify experience quality
Ensure research insights are tied to business metrics and used to forecast, predict, and guide product direction
Advance methodological excellence in survey design, psychometrics, and behavioral modeling
Build scalable systems for durable insights, including reusable datasets, benchmarks, and predictive models
Collaborate with Data Science and Experimentation teams to align statistical standards and develop new techniques for understanding experience quality at scale
Champion triangulation by pairing quantitative data with qualitative insights to tell complete, human-centered stories
Grow and mentor a global team of quantitative and mixed-method researchers, defining clear skill paths and promoting growth
Represent quantitative research internally and externally through thought leadership and best practice evangelism
Qualification
Required
15+ years of relevant professional experience without an advanced degree, or 5–10 years with a suitable advanced degree, or equivalent experience
Proven experience in thought and domain leadership within quantitative research
Strong expertise in data modeling, measurement science, and survey design
Demonstrated ability to lead high-performing research teams and influence senior stakeholders
Experience building scalable research systems and frameworks that connect insights to business outcomes
Preferred
Master's or PhD in Human-Computer Interaction (HCI), Human Factors, Psychology, or a related field
Experience partnering with design, product, and data science teams in a global organization
Familiarity with advanced statistical techniques, behavioral modeling, and experimentation frameworks
Track record of publishing thought leadership and contributing to the research community
Benefits
Medical/dental/vision
Paid time off
Employee Assistance Program
Wellness & travel reimbursement
Travel discounts
International Airlines Travel Agent (IATAN) membership
Company
Expedia Group
At Expedia Group (NASDAQ: EXPE), we believe travel is a force for good – it opens minds, builds connections, and bridges divides.
10001+ employees
H1B Sponsorship
Expedia Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (519)
2024 (410)
2023 (382)
2022 (629)
2021 (483)
2020 (366)
Funding
Current Stage
Public CompanyTotal Funding
$4.25BKey Investors
TCV
2025-02-21Post Ipo Debt· $985M
2020-04-23Post Ipo Equity· $1.2B
2020-04-23Post Ipo Debt· $2B
Leadership Team
Ariane Gorin
Chief Executive Officer
Ramana Thumu
Chief Technology Officer
Recent News
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2026-01-07
2026-01-07
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