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Missouri Insurance Advisors · 1 day ago

Customer Service Representative

Joplin, MO

Full-time

Onsite

New Grad, Entry Level

$17.25/hr - $18/hr

Missouri Insurance Advisors is an innovative and growing company seeking experienced customer service representatives to enhance their team. The role involves ensuring customers have a positive experience with products and services, communicating effectively through various channels, and maintaining accurate records of client interactions.

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Responsibilities

Serves customers by providing product and service information and resolving product and service problems

Attracts potential customers by answering product and service questions and suggesting information about other products and services

Opens customer accounts by recording account information

Maintains customer records by updating account information

Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution

Maintains financial accounts by processing customer adjustments

Recommends potential products or services to management by collecting customer information and analyzing customer needs

Prepares product or service reports by collecting and analyzing customer information

Contributes to team effort by accomplishing related results as needed