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The Sports Facilities Companies · 1 week ago

Skate Host - Woodman's Sports & Convention Center

Janesville, WI

Part-time

Onsite

New Grad, Entry Level

Woodman's Sports & Convention Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Janesville, WI. The Skate Host role involves creating a safe and welcoming environment for skaters, monitoring the ice, and providing exceptional guest service while ensuring all safety procedures are followed.

ConsultingRecreationSports

Responsibilities

Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone

Greet guests with warmth and enthusiasm; offer guidance and support as needed

Provide exceptional guest service both on and off the ice

Politely educate skaters about rink rules and encourage compliance to maintain a safe environment

Alert management to any unsafe or potentially hazardous ice conditions

Execute policies and procedures professionally and accurately

Assist guests during incidents or falls and contact management when necessary

Professionally resolve guest concerns and complaints and/or direct to appropriate Manager

Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather

Assist with special events, including set-up, monitoring, and clean-up as required

Participate in all training sessions and team member meetings to support team communication and alignment on goals

Assist other departments as necessary

Professionally execute all other duties as assigned by management

Qualification

Level skatingGuest service skillsInterpersonal skillsTeam-orientedFocus

Required

Must be at least 18 years of age

Must be an intermediate-level skater or better

Must be available to work evenings, weekends, and holidays - No exceptions

Comfortable skating for extended periods (4-8 hours per shift)

Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills

Ability to maintain focus in a high-volume, fast-paced environment and stressful situations

Must have excellent guest service skills

Preferred

Previous experience as a Skate Host or in a similar role is preferred

Company

The Sports Facilities Companies

The Sports Facilities Companies (SFC) is the nation’s leading resource for the management and development of sports, recreation, wellness, and events facilities.

Founded in 2003