Skate Host - Woodman's Sports & Convention Center jobs in United States
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The Sports Facilities Companies · 1 week ago

Skate Host - Woodman's Sports & Convention Center

Woodman's Sports & Convention Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Janesville, WI. The Skate Host role involves creating a safe and welcoming environment for skaters, monitoring the ice, and providing exceptional guest service while ensuring all safety procedures are followed.

ConsultingRecreationSports

Responsibilities

Actively monitor skaters on the ice and help maintain a safe and enjoyable experience for everyone
Greet guests with warmth and enthusiasm; offer guidance and support as needed
Provide exceptional guest service both on and off the ice
Politely educate skaters about rink rules and encourage compliance to maintain a safe environment
Alert management to any unsafe or potentially hazardous ice conditions
Execute policies and procedures professionally and accurately
Assist guests during incidents or falls and contact management when necessary
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Monitor and assist in maintaining the cleanliness and safety of the ice and surrounding area as needed, especially during inclement weather
Assist with special events, including set-up, monitoring, and clean-up as required
Participate in all training sessions and team member meetings to support team communication and alignment on goals
Assist other departments as necessary
Professionally execute all other duties as assigned by management

Qualification

Level skatingGuest service skillsInterpersonal skillsTeam-orientedFocus

Required

Must be at least 18 years of age
Must be an intermediate-level skater or better
Must be available to work evenings, weekends, and holidays - No exceptions
Comfortable skating for extended periods (4-8 hours per shift)
Enthusiastic, reliable, and team-oriented, with excellent interpersonal skills
Ability to maintain focus in a high-volume, fast-paced environment and stressful situations
Must have excellent guest service skills

Preferred

Previous experience as a Skate Host or in a similar role is preferred

Company

The Sports Facilities Companies

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The Sports Facilities Companies (SFC) is the nation’s leading resource for the management and development of sports, recreation, wellness, and events facilities.

Funding

Current Stage
Late Stage

Leadership Team

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Jason Clement
Founding Partner, CEO of Sports Facilities Companies
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Brianna Padron
Events Partner Manager
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Company data provided by crunchbase