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LGE Community Credit Union · 12 hours ago

Technical Product Analyst - Digital

Vinings, GA

Full-time

Hybrid

Mid, Senior Level

3+ years exp

LGE Community Credit Union is focused on driving innovation and member engagement through their digital platforms. The Senior Digital Product Analyst will lead digital product research and Agile implementations, collaborating with various teams to enhance the mobile banking experience and integrate new technologies.

BankingFinanceFinancial Services

Comp. & Benefits

Responsibilities

Partner with internal and external stakeholders to lead and deliver multiple digital technology implementations to accomplish LGE organizational and digital roadmap objectives, enable operational efficiencies, and deliver best-in-class member and guest digital experiences

Collaborate with line of business and technology subject matter experts (SMEs) to create vision, define/translate business requirements, determine acceptance criteria, and create implementation plans to deliver innovative digital banking products/services & experiences

Position LGE as a leader and/or a fast follower by researching, recommending, and delivering new digital banking / channel products & services that align with member’s banking needs, market demand & opportunities, and LGE strategic objectives

Responsible for leading multiple third-party systems integrations and select custom development (.NET based) projects, including management of external development teams

Develop and grow relationships with relevant third-party, digital or IT service providers to meet LGE member and staff needs and to deliver LGE strategic and operational objectives

Mentor and coach digital product analysts and digital support staff in critical digital product capabilities, product lifecycle management, and digital technology support as needed

Analyze, measure, and report on digital experiences from digital banking conversational AI information, other digital banking support inquiries, digital banking transaction data, and digital systems performance to validate success of services and recommend improvements

Create, review, and own content to educate and inform on digital banking self-service opportunities, digital banking support services, financial wellness & education through mobile and digital banking, digital banking operations, systems integration, and technical documentation including infographics for AI-based knowledge management system

Champion policies, processes and procedures for LGE’s digital, agile-based product lifecycle management (PLM) practices and LGE’s project management methodology, to successfully deliver results, manage risk, and create operational efficiencies

Provide documentation and information to support internal and external audits including any regulatory changes throughout the year for digital banking, IT, and LGE business operations

Be familiar with and follow all policies, procedures and processes which have been established to meet compliance requirements of all applicable federal and institutional regulations. These regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act

Qualification

Digital product researchAgile methodologiesSystems integrationsTechnical product implementationsSQL queriesProduct lifecycle managementProject managementMobile app developmentData analysisRelationship managementProblem-solvingWritten communicationVerbal communication

Required

Bachelor's degree in a technology related field and/or 3-5 years of banking experience in a digital analyst or technical product owner role

3+ years' experience in banking, FinTech, or other financial services industries

Working knowledge of technical product implementations, systems integrations, SSO and API third-party integrations for digital banking and other digital technologies

Preferred

Experience with mobile app and custom (or packaged) software development, project management methodologies, and product lifecycle management (PLM) practices

Experience analyzing data, writing SQL queries, and/or creating reports including infographics to assess meaning and measure success of digital products and experiences

Experience presenting technical product vision and implementation plans to business and technical audiences, including executives and c-suite level

Experience working with cross-functional business partners for strategic planning and product implementations, acting as the voice of the customer/member

Knowledge and passion for emerging mobile and financial technology (FinTech) trends

Excellent organizational, relationship management, and problem-solving skills

Self-starter who can make decisions individually and in a team environment

Ability to multitask and manage multiple projects from end to end

Excellent written and verbal communication skills