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SMUD · 23 hours ago

Senior Productivity Analyst

Sacramento, CA, US, 95817-1899

Full-time

Hybrid

Senior Level

$110K/yr - $146K/yr

5+ years exp

SMUD is the nation's sixth-largest community-owned electric service provider, and they are seeking a dynamic and strategic Senior Productivity Analyst to lead high-impact projects that enhance productivity across their People Services & Strategies department. The role involves evaluating business processes, identifying improvement opportunities, and implementing initiatives to drive operational excellence.

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Comp. & Benefits

Responsibilities

Performs consulting services by conducting studies of manual and automated information systems and related programs; coordinating and negotiating input and involvement of several departments when project scope involves multiple departments; documenting workflow, paperwork channels, work methods, procedures and other aspects of systems; analyzing systems to identify inefficiencies; and designing productivity systems and/or preparing recommendations for performance and/or system improvements

Manages multiple highly complex projects concurrently including planning, analyzing, directing, monitoring and evaluation of each project and associated milestones

Prepares project implementation plans and schedules, including detailed task development, scheduling and monitoring of performance

Plans, coordinates, prioritizes, monitors, and guides work activities with team members

Leads and supports key business initiatives by overseeing the development of short- and long-term strategic and operational plans

Partners with applicable stakeholders within and across business units and departments

Leads in the performance of both short- and long-term strategic business planning, balancing the experiences and needs of customers while also focusing on internal priorities, resources and objectives; oversees long-term strategies while also delivering value to the business through short-term, actionable efforts; clearly identifies SMUD’s current state, desired state, key steps required to reach desired state, and benefits to SMUD and stakeholders; maintains a focus on customer experience excellence; ensures achievement of department results and goals that support SMUD’s strategic objectives

Responsible for identifying and implementing cost savings

Assists in planning, reviewing and conducting work activities and researching required project information associated with department internal/external projects in accordance with established task objectives and schedule as outlined in the project plan/contract required

Provides expertise in support of systems benchmarking for anticipated major system implementations, enhancements or modifications by providing documented system specifications; evaluating vendor proposals; recommending appropriate courses of action; and implementing accepted vendor proposals with affected SMUD departments and units

Prepares and presents written and/or oral communication materials which promote concepts and ideas for proposed system and operational changes, report findings of studies and project teams and summarize recommendations which address system solutions for SMUD system users and managers

Identifies system operational performance data by researching documented studies and/or benchmark descriptions of systems; developing performance indicators; deriving monitoring schemes or methods for system operation and performance; providing management with documentation of performance indicators and monitoring schemes; and performing audits or reviews of new system/program installations to verify their effectiveness, measure achievement of objectives and validates projected savings

Audits or reviews newly installed systems and/or programs for effectiveness, performance, and cost savings by observing system operations; collecting and analyzing statistical and financial data; and measuring system performance using established system monitoring methods and performance indicators

Participates in design, development and presentation of training and related materials, which support implementation of system installations and enhancements and improve department information resources and utilization of automated information systems

Develops and interprets SMUD and departmental policies and procedures, maintains the department's policies, practices and procedures manuals and filing systems for controlled documents and coordinates management review, concurrence and approval of new and revised SMUD policies and procedures

Participates in departmental annual budget preparation and ongoing administration by developing and presenting guidance and training to department staff; choosing and ensuring classification of expenditures in accordance with federal guidelines; developing management reports containing comparison of analysis of budget content; assisting in development of unit budget and annual and revised program budget presentations for management review; supporting development and utilization of automated systems for budget preparation and assessment; evaluating, comparing and preparing managements reports of actual expenditures to projected budget; and reviewing annual budget reports for adherence to SMUD policies and procedures

Provides quality control in preparation and maintenance of department budgets and reporting by developing and presenting staff training; preparing training and reference manuals for support of budget processes; and communicating budget policies and procedures to department staff

Performs other related duties as needed to include working outside of typical business hours when necessary

Qualification

Continuous ImprovementProcess MappingQuality AssuranceProject ManagementData AnalysisCustomer Experience DesignPerformance MonitoringTraining DevelopmentFacilitation SkillsCommunication SkillsTeam CollaborationProblem Solving

Required

High school diploma or equivalency

At least five (5+) years of progressively responsible relevant work experience in the evaluation of business and automated information systems, development of productivity improvement and performance monitoring systems, and development and application of performance improvement strategies in work environments

Preferred

Bachelor's degree from an accredited college or university with major course work in a field directly related to area of assignment

Process Improvement Certification (e.g. Lean Six Sigma Green Belt, Lean Six Sigma Black Belt, ASQ Certified Quality Improvement Associate)

Project management certification (e.g., Project Management Professional - PMI, Certified ScrumMaster – Scrum Alliance, Professional Scrum Master – Scrum.org)

Business analysis certification (e.g. IIBA Certified Business Analysis Professional, ASQ Certified Quality Process Analyst)

At least five (5+) years serving as an internal or external consultant

Strong facilitation skills

At least five (5+) years of experience with documentation creation and management (e.g., information mapping expertise), gap analysis, metrics, and process improvement project ROI

Experience facilitating kaizen events

Experience designing optimal customer experiences (e.g., customer journey mapping, human-centered design process expertise, identifying customer touchpoints, gathering VOC, training design and development)