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EchoStar Corporation · 4 days ago

Regional Resource Center Manager

Chandler, AZ

Full-time

Onsite

Mid, Senior Level

$72K/yr - $103K/yr

2+ years exp

EchoStar is reimagining the future of connectivity, operating in various sectors including satellite television and mobile services. The Regional Resource Center Manager will oversee resource management across multiple regional offices, drive workforce productivity, and lead a team focused on operational efficiency and customer service initiatives.

HardwareSatellite CommunicationSoftware

No H1B

Responsibilities

Performing overall resource management by knowing the installation, inventory, and subcontractor resources across multiple regional offices and by allocating work orders accordingly, ensuring maximum operational efficiency

Collaborating with internal Region Managers and external 3rd Party Providers to drive workforce productivity, focusing on resource planning, performance analysis, and the implementation of operational efficiencies, such as: productivity reporting/tracking, preparation of payrolls, personnel, information management, filing systems, requisition of supplies, and other organizational services

Partnering with multiple parties and departments for the successful launch of new clients and initiatives

Leading a department of 30-45 resource coordination employees, including three supervisors; coaching and mentoring on all related activities (training, hiring, performance appraisals, and terminations)

Leading initiatives for all aspects of customer service, including our internal field teams; designing and implementing streamlined workflows and tools that ensure timely and efficient operational support

Establishing and leading governance processes within the department, including regular staff and management meetings to review performance, strategize, and align goals

Overseeing the real-time monitoring and management of daily quota/capacity and technician movement, proactively addressing scheduling anomalies and ensuring high levels of service delivery and quota attainment

Qualification

Workforce Management SystemsData analysis toolsBachelor's degreeLeadership skillsAnalytical skillsInterpersonal skillsCommunication skillsOrganizational skillsPresentation skills

Required

Bachelor's degree from four-year college or university and 2 years related experience strongly preferred; or equivalent combination of education and experience (Master's degree a plus)

Ability to effectively respond to and interact with all levels of organizational staff

Proficiency with Workforce Management Systems and advanced competence in data analysis tools (e.g. Tableau and Google Sheets)

Superior presentation/facilitation, organizational, analytical, interpersonal and written/oral communication skills

Proven ability to apply a flexible and innovative leadership philosophy to drive priorities in a fast-paced, growth-oriented, and time-critical environment

Ability to work collaboratively with Internal and External business partners

Benefits

Flexible spending accounts

HSA

A 401(k) Plan with company match

ESPP

Career opportunities

A flexible time away plan

Company

EchoStar Corporation

Glassdoor3.5

EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.

Founded in 1980

Englewood, Colorado, USA

10001+ employees