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New York Life Insurance Company · 2 days ago

Customer Service Advocate - Pittsburgh

Pittsburgh, PA

Full-time

Hybrid

New Grad, Entry Level

$40K/yr - $47K/yr

New York Life Insurance Company is dedicated to providing comprehensive insurance and absence management solutions. They are seeking a Customer Service Advocate to assist customers with inquiries regarding disability benefits, eligibility, and claims, while ensuring a positive customer experience through effective communication and problem-solving skills.

FinanceFinancial ServicesInsurance

H1B Sponsor Likely

Responsibilities

Customer Service Advocate respond to customer inquiries primarily regarding:

Eligibility associated with their disability

Understanding of claim status

Understanding of claim payments related to disability plans

Researching customer information and inputting data into designated system

Assist customers with outbound calls to provider’s office to obtain medical records for disability claim

Customer Service Advocates Are Measured On

Direct feedback from customer via post call surveys, which include:

The ability of the customer service advocate to resolve their inquiry

Their satisfaction with the overall experience while they spoke with the advocate

The level of effort that the customer experienced in resolving their inquiry

Internal quality assessments that measure how accurately and efficiently the customer service advocate responded to the inquiry

Core Competencies Of This Role

Customer Focus- Consistently goes above and beyond to understand customer requirements and surpass their expectations

Communicates Effectively- Proactively shares a great deal of information; considers what others want to know, not just what they need to know

Manages Conflict- Shows a positive approach in times of conflict and helps to dispel tension when there are differences of opinion

Situational Adaptability- Swiftly determines when flexibility is required and skillfully shifts own approach

Nimble Learning- Consistently asks meaningful questions of others to learn from their experience and knowledge

Optimizes Work Processes- Consistently adheres to defined and communicated standards, methods, and procedures

Qualification

Customer service experienceMicrosoft Office SuiteCommunication skillsOrganizational skillsEmpathyProblem solvingCritical thinkingTeamworkTime management

Required

High School Diploma or equivalent required

Excellent written and oral communication skills

Ability to perform in a high volume, fast paced call center environment

Proven ability to work independently as well as a productive member of a team

Exceptional organizational and time-management focus

Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

Creative problem solving, critical thinking and empathy skills are essential

Professional interaction, active and passive listening skills

Ability to utilize computer-based resources in a highly effective manner to educate and provide accurate responses to customer inquiries

Innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries

Preferred

Associates or Bachelor's degree preferred

Customer service experience preferred

Benefits

Leave programs

Adoption assistance

Student loan repayment programs

Company

New York Life Insurance Company

For over 180 years, we’ve helped turn your biggest dreams into milestones that last a lifetime.

Founded in 1845

New York, New York, USA

10001+ employees

https://www.newyorklife.com/

H1B Sponsorship

New York Life Insurance Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (149)

2024 (99)

2023 (85)

2022 (77)

2021 (48)

2020 (65)