Advanced Microdevices Pvt. Ltd. (India) · 11 hours ago
AI Customer Engineering Systems Debug Senior Program Manager
Austin, TX
Full-time
Hybrid
Senior Level, Lead/Staff
12+ years expAdvanced Micro Devices, Inc is dedicated to building innovative products that enhance computing experiences across various domains. The Senior Program Manager for AI Customer Engineering will coordinate and advance the debug and customer co-solutions function for next-generation AI datacenter products, ensuring effective engagement and quality metrics management.
BiopharmaBiotechnologyIndustrialManufacturing
No H1B
Responsibilities
Coordinate customer debug engagements for comprehensive datacenter platforms, encompassing silicon, firmware, hardware, system software, and full-stack solutions
Lead the design, implementation, and continuous improvement of dashboards and reporting tools (e.g., Power BI, Excel, JIRA dashboards) to provide real-time executive visibility into customer program status, issue resolution, and quality trends
Define, track, and analyze key program and customer quality metrics, such as defect density, test coverage, resolution time, and throughput, leveraging JIRA and other bug tracking systems to ensure traceability and accountability
Develop and maintain standardized workflows in JIRA for logging, triaging, and resolving customer-reported issues, ensuring data integrity and actionable reporting
Drive the consolidation and alignment of bug databases and dashboards across teams to centralize customer quality data and streamline reporting
Partner with IT and engineering teams to enhance data management, automate reporting, and ensure the accuracy and completeness of customer quality metrics
Communicate program progress, technical insights, and risk assessments with clarity and impact to executive audiences, ensuring alignment and accountability across cross-functional teams
Foster a culture of ownership, accountability, and technical excellence, while supporting the development of senior engineers and technical leaders
Qualification
Required
Solid knowledge of technical program management
Outstanding track record of delivering sophisticated software/hardware programs
Drive a schedule for business planning towards growth that aligns to business strategy
Coordinate customer debug engagements for comprehensive datacenter platforms, encompassing silicon, firmware, hardware, system software, and full-stack solutions
Lead the design, implementation, and continuous improvement of dashboards and reporting tools (e.g., Power BI, Excel, JIRA dashboards)
Define, track, and analyze key program and customer quality metrics, such as defect density, test coverage, resolution time, and throughput
Leverage JIRA and other bug tracking systems to ensure traceability and accountability
Develop and maintain standardized workflows in JIRA for logging, triaging, and resolving customer-reported issues
Drive the consolidation and alignment of bug databases and dashboards across teams
Partner with IT and engineering teams to enhance data management, automate reporting, and ensure the accuracy and completeness of customer quality metrics
Communicate program progress, technical insights, and risk assessments with clarity and impact to executive audiences
Foster a culture of ownership, accountability, and technical excellence
Support the development of senior engineers and technical leaders
Bachelor's/Master's in Computer Science or Engineering with 12+ years of applicable experience
Significant portion of experience in GPU technologies and customer-facing roles
Preferred
Demonstrated expertise in program management methodologies
Proven ability to coordinate complex, multi-disciplinary technical programs within large-scale hardware/software environments
Advanced proficiency in JIRA (or similar bug tracking tools)
Experience designing and maintaining program dashboards in Power BI, Excel, or equivalent tools
Ability to define, implement, and continuously improve program and quality metrics
Strong analytical skills for interpreting data, identifying trends, and driving process improvements
Exceptional organizational skills, with the capacity to manage multiple work streams and priorities within stringent deadlines
Superior verbal and written communication skills
Proficiency in risk management, including proactive identification, assessment, documentation, and mitigation of program risks
Effective stakeholder management, with the ability to build and maintain productive relationships with internal and external partners
Advanced time management and prioritization skills
Benefits
AMD benefits at a glance.
Company
Advanced Microdevices Pvt. Ltd. (India)
Advanced Microdevices (mdi) is a leader in innovative membrane technologies.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Nalini Kant Gupta
Founder & Managing Director
Recent News
2024-10-18
2024-10-16
Company data provided by crunchbase