Cendyn · 10 hours ago
Senior Director - Infrastructure & Cloud Operations
United States
Full-time
Remote
Director/Executive
10+ years expCendyn is seeking a highly skilled and experienced Senior Director of Infrastructure & Cloud Operations to lead the design, implementation, and management of their Cloud/SaaS platform and operations. This role involves overseeing strategies and operational plans to ensure the availability, scalability, performance, and security of the Cloud platform while collaborating with cross-functional teams to drive innovation and efficiency.
AdvertisingCMSCRMDigital MarketingHospitalityInformation TechnologySoftware
Responsibilities
Manage the design and implementation of the environment and processes for SaaS/cloud operations and monitoring systems
Lead and manage a team of engineers responsible for designing, implementing, and supporting our private and public Cloud platforms
Oversee the deployment, monitoring, and maintenance of product releases ensuring high availability, scalability, and performance
Ownership of reporting on platform performance/availability (SLAs)
Collaborate with cross-functional teams to implement best practices, standards, and policies related to SaaS/Cloud infrastructure architecture and operations
Drive continuous improvement efforts to optimize performance, reliability, cost-efficiency, and security
Identify potential points of failure and effectively implement processes that support the rapid growth and improve the overall delivery of current products as well as acquired products
Provide technical guidance and mentorship to team members, fostering their professional growth and development
Establish and maintain effective communication channels with stakeholders, providing regular updates on infrastructure projects and initiatives
Develop and manage the infrastructure budget, ensuring cost-effective allocation of resources
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field
10+ years' experience working as a Director or Senior Director with demonstrated success in operating mission critical software services in a SaaS/Cloud environment such as Amazon Web Services, Google Cloud Platform, Microsoft Azure, or other enterprise SaaS/cloud platforms
5+ years of firsthand experience in 24x7x365 SaaS/Cloud Operations
5+ years of experience managing data center operations
Hands-on platform engineering and/or SRE experience
Demonstrated experience in designing and implementing highly available, scalable, and secure Cloud infrastructure solutions
Proficient in infrastructure automation (IaC) tools such as AWS CloudFormation, Ansible, or Chef
In-depth understanding of DevOps principles and practices, including CI/CD pipelines, containerization
Experience with infrastructure monitoring, logging, and analytics tools (e.g., DataDog, NewRelic, LogicMonitor)
Experience setting up and maintaining an on-call system (PagerDuty, OpsGenie)
Experience in setting up / running Terraform or similar automation tools
Experience in engaging, negotiating cloud discount agreements and managing overall relationships with cloud providers
Experience in working with Engineers across multiple countries / time zones
Experience in setting up and running SRE teams
Hands on experience with code
Has the ability to own budgets / costs and strong urge / desire to beat them
Solid understanding of cybersecurity principles and best practices related to Cloud infrastructure
Strong leadership and managerial skills, with the ability to effectively lead and motivate a diverse team across different time zones
Excellent communication and interpersonal skills, with the ability to collaborate and influence stakeholders at all levels of the organization
Preferred
A Master's degree is preferred
Company
Cendyn
Global hospitality technology company: enables hotels to drive revenue, maximize profitability, and create deeper connections with guests.
501-1000 employees
H1B Sponsorship
Cendyn has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (3)
2023 (10)
2022 (6)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Accel-KKR
2019-06-20Private Equity
2016-05-20Private Equity
Leadership Team
Michael J. Bennett
CEO & President
Recent News
bloomberglaw.com
2026-01-14
2025-10-02
2025-09-18
Company data provided by crunchbase