TEKsystems · 8 hours ago
Epicor Administrator
United States
Contract
Remote
Mid Level
$30/hr - $50/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an Epicor Administrator to serve as the primary liaison between end users and technical teams. The role involves providing Tier 1–2 support for Epicor ERP, troubleshooting issues, configuring processes, and delivering training and documentation to ensure smooth operations during ERP rollouts and upgrades.
Information Technology
Responsibilities
Act as the main point of contact for Epicor ERP support, focusing on application-level troubleshooting and minor configuration
Provide Tier 1–2 support for Epicor modules, including Production, Purchasing, Sales, and Supply Chain Management (SCM)
Collaborate with Epicor’s support team via their ticketing system and escalate issues as needed
Assist with custom report building and minor integrations (e.g., BizTrack) as required
Support approximately 345 Epicor users
Coordinate and assist with two major Epicor upgrades per year
Provide guidance on Epicor Financials (full SaaS solution) and Epicor eCommerce components
Liaise between internal teams and Epicor for ticket transfers and issue resolution
Deliver training and documentation for end users and support staff
Troubleshoot data discrepancies (e.g., accounting/finance data inconsistencies) and address basic ERP usage questions
Ensure smooth onboarding for new branches and ERP rollouts across Canadian locations
Qualification
Required
Epicor ERP expertise (3–5 years preferred), including troubleshooting, configuration, and module knowledge
Strong technical support and customer service skills
Experience with SaaS-based ERP systems; no server maintenance required
Ability to create and manage custom reports
Familiarity with ERP–eCommerce integrations
Excellent communication and liaison skills for cross-team collaboration
Intermediate-level experience; ability to work independently and escalate appropriately
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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