Datadog · 1 day ago
Customer Success Manager - Denver
Denver, CO
Full-time
Hybrid
Mid, Senior Level
$86K/yr - $118K/yr
5+ years expDatadog is a global SaaS business on a mission to enable digital transformation and cloud migration. As a Customer Success Manager, you will build strong relationships with customers, advocate for their needs, and drive product adoption through effective onboarding and support.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Qualification
Required
5-7 years of experience in a customer account facing role
A strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
Customer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Benefits
Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
An inclusive company culture, opportunity to join our Community Guilds
Intra-departmental mentor and buddy program for in-house networking
Continuous professional development, product training, and career pathing
New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Generous global benefits
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
Benzinga.com
2026-01-15
The Motley Fool
2026-01-05
Company data provided by crunchbase