Apply on Employer Site

Hunt Military Communities · 1 week ago

Resident Service Specialist

Havelock, North Carolina, United States

Full-time

Onsite

New Grad, Entry Level

Hunt Military Communities is dedicated to providing exceptional housing services, and they are seeking a Resident Service Specialist. This role involves assisting residents with inquiries, coordinating requests with the property management team, and ensuring the community's overall appearance and compliance with policies.

MilitaryProperty DevelopmentReal EstateReal Estate Investment

Growth Opportunities

Responsibilities

Serves as the primary point of contact for all resident related inquires

Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI

Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution

Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed

Administers move-in lease documents and home inspection with resident

Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable)

Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi

Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community

Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame

May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team

Participates in monthly functions held by the site to assist in resident retention

This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties

Qualification

YARDICustomer serviceOffice softwareSales experienceProfessionalismCommunication skillsProblem-solvingTeam playerAttention to detailInitiative

Required

High School Diploma or GED (or equivalent) Required

experience working with computers and typical office software such as Email, Word, Excel, and Internet browsers. Required

Strong customer service skills

The ability to show houses which may include working in all types of weather conditions

Demonstrated ability to exercise good judgment and discretion in handling highly confidential information

Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally

Ability to handle multiple priorities with tight deadlines in a fast-paced environment

A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required

Ability to resolve problems independently and responsibility

Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills

Demonstrates discretion and ability to maintain a professional attitude and appearance

DL NUMBER - Driver's License, Valid and in State Required