NYU Langone Health · 22 hours ago
Financial Services Associate (Financial Counseling)
New York, NY
Full-time
Onsite
Entry Level
$48K/yr - $52K/yr
2+ years expNYU Langone Health is a fully integrated health system recognized for its quality patient outcomes and extensive medical services. The Financial Services Associate will support administrative functions in the Financial Counseling team, ensuring accurate patient account management and enhancing the patient experience through effective communication and operational support.
EducationHealth CareHospitalMedicalNon Profit
Responsibilities
Demonstrates understanding of NYU Langone Health and Financial Counseling policies, procedures, and service standards
Maintains compliance with HIPAA and all applicable regulatory requirements when handling patient information
Supports Financial Counseling initiatives related to patient access, financial assistance, and insurance accuracy
Adapts to workflow changes and evolving departmental needs while maintaining service quality
Maintains awareness of the impact of decisions and actions on departmental finances and operations
Performs additional duties as assigned to support team and organizational goals
Sorts, scans, organizes, and distributes incoming mail, email, and faxes to Financial Counselors and appropriate teams
Prepares, organizes, and routes documents needed for financial counseling, insurance verification, and financial assistance applications
Assists with administrative tasks such as preparing documents/forms, obtaining required signatures, and tracking follow-up items
Supports communication between Financial Counselors, Patient Access, and Patient Financial Services by ensuring timely and accurate routing of information
Ensures all correspondence and documentation are handled promptly and professionally
Supports the collection and organization of patient and departmental documentation
Maintains tracking tools to support workflow management and follow-up
Conducts outreach to obtain or clarify required information
Assists with coordinating daily departmental activities and schedules
Provides general administrative support for meetings, trainings, and audit preparation
Answers patient, family, provider, and internal staff inquiries promptly, courteously, and professionally
Routes inquiries to the appropriate Financial Counselor or department based on patient need
Provides general information to patients regarding documentation requirements, billing correspondence, and next steps in financial counseling workflows
Demonstrates empathy, professionalism, and respect in all interactions with patients and colleagues
Escalates complex questions or patient concerns to Financial Counselors or leadership as appropriate
Exercises sound judgment in prioritizing tasks, handling confidential information, and determining appropriate routing for inquiries and documents
Identifies issues or missing information and proactively alerts Financial Counselors or supervisors
Anticipates workflow needs and takes initiative to maintain smooth daily operations
Offers suggestions for improving administrative processes, data accuracy, and communication workflows
Maintains a neat, organized, and professional work environment
Seeks opportunities to expand knowledge and strengthen skills relevant to revenue cycle and financial counseling operations
Maintains accurate and up-to-date documentation, logs, and electronic records in accordance with departmental procedures
Ensures timely scanning, imaging, indexing, and archiving of documents such as EOBs, correspondence, financial applications, and patient financial information
Reviews records for accuracy, resolves discrepancies, and ensures documentation completeness prior to Counselor review
Prepares requested data accurately and within required timeframes for audits, reporting, or departmental review
Establishes and maintains organized filing systems that allow for efficient retrieval of patient and departmental records
Ensures compliance with medical center, federal, state, and regulatory retention standards
Monitors and maintains office supply inventory for Financial Counseling across assigned locations
Processes supply orders, tracks usage, and identifies opportunities for cost-effective resource management
Ensures administrative tools and materials are available to support Financial Counselors and departmental workflows
Works collaboratively with Financial Counselors, Patient Access, Patient Financial Services, and other departments to ensure coordinated patient financial support
Provides assistance to colleagues during peak times or staffing shortages
Maintains positive working relationships with internal and external partners, promoting effective communication and teamwork
Supports Financial Counselors in preparing for patient consultations, assessments, and outreach activities
Ensures all patient information entered into systems meets accuracy and compliance standards
Supports quality improvement initiatives aimed at enhancing operational efficiency, documentation accuracy, and patient experience
Ensures compliance with all NYU Langone Health, CMS, and regulatory documentation standards
Monitors document and data quality to help ensure accurate financial assessments and timely billing processes
Follows established guidelines for audit preparation and timely submission of requested materials
Additional Duties as assigned
Qualification
Required
Associate's Degree with 2-3 years of relevant healthcare or revenue cycle experience, or an equivalent combination of education and experience
Excellent communication (oral and written), interpersonal, and organizational skills
Ability to work independently and maintain functional relationships with personnel at all levels
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to use data reporting tools
Preferred
Knowledge of Medicaid, ACA Marketplace, and financial assistance programs
Experience using Epic and related patient accounting systems
Benefits
Comprehensive benefits and wellness package
Financial security benefits
Generous time-off program
Employee resources groups for peer support
Holistic employee wellness program
Company
NYU Langone Health
NYU Langone Health is a nonprofit organization that provides a center of excellence in healthcare, research, and medical education.
10001+ employees
H1B Sponsorship
NYU Langone Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
2021 (8)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$33.5MKey Investors
National Institute of Diabetes and Digestive and Kidney DiseasesMHCIPNational Institutes of Health
2024-02-06Grant· $13M
2023-10-16Grant· $12.5M
2022-02-17Grant· $8M
Leadership Team
Suresh Srinivasan M.Tech, MBA
Vice President & Chief Technology Officer
Robert Cerfolio, MD, MBA
Executive vice president COO
Recent News
Business Wire
2026-01-13
Benzinga.com
2026-01-13
2026-01-13
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