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Four Seasons Hotels and Resorts · 5 hours ago

Assistant Reservations Manager, Full Time

Denver, CO

Full-time

Onsite

Mid Level

$70K/yr - $74K/yr

Four Seasons Hotels and Resorts is a luxury hospitality company dedicated to creating exceptional guest experiences. The Reservations Assistant Manager will be responsible for managing reservation calls, coordinating details, and ensuring guest satisfaction while adhering to Four Seasons standards.

HospitalityHotelLeisureRental PropertyTravel

No H1B

Responsibilities

Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms

Assist in Day to Day running of the Reservations Team

Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests

Handle guest complaints in accordance with Four Seasons policy

Process WRO, Trust, Internal Reservations, and FIT reservations

Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations

Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests

Monitor Front Desk reservations made night prior, address any reoccurring issues

Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival

Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager

Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee

Respond according to the crisis management plan to any resort emergency or safety situation