IT Help Desk / Service Desk Analyst jobs in United States
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Sunrise Systems, Inc. ยท 1 month ago

IT Help Desk / Service Desk Analyst

positionSacramento, CA
timeFull-time
remoteHybrid
seniorityEntry Level
money$21/hr - $21/hr
date1+ years exp

Sunrise Systems, Inc. is seeking a Tier 1 IT Help Desk Analyst to provide customer-focused technical support. The role involves troubleshooting desktop, mobile, network, and application issues in an enterprise environment, ensuring excellent customer service in a call-center setting.

Information Technology & Services
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H1B Sponsor Likelynote

Responsibilities

Provide Tier 1 remote desktop and IT support
Troubleshoot Windows OS, MS Office, hardware, software, printers, LAN/Wi-Fi
Support iOS devices (iPhone/iPad)
Create, assign, and manage incident tickets to resolution
Monitor alerts/alarms and escalate as needed
Document service requests and resolutions
Deliver excellent customer service in a call-center environment

Qualification

IT Help Desk experienceWindows OS supportMicrosoft Office supportBasic networkingIT certificationsCustomer service skillsTyping speed 35 WPM

Required

1+ year IT Help Desk or Service Desk experience
Windows OS & Microsoft Office support
Basic networking (LAN, Wi-Fi, peripherals)
Strong troubleshooting and customer service skills
Minimum typing speed: 35 WPM
High School Diploma or equivalent

Preferred

IT certifications (CompTIA A+ preferred)
Call center or customer service experience
Basic knowledge of hardware, software, and enterprise IT environments

Company

Sunrise Systems, Inc.

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Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry.
dateFounded in 1990
location
Edison, New Jersey, US
people-size501-1000 employees
web-link
http://www.sunrisesys.com

H1B Sponsorship

Sunrise Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2020 (2)

Funding

Current Stage
Late Stage

Leadership Team

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Ruchi Hajra
Senior Account Manager/Client Servicing/Talent Acquisition Partner
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Company data provided by crunchbase