Fraud System Administrator/Card Fraud Support Analyst jobs in United States
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Jack Henry ยท 22 hours ago

Fraud System Administrator/Card Fraud Support Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$47K/yr - $71K/yr
date1+ years exp

Jack Henry is a technology company focused on redefining financial services for community banks and credit unions. They are seeking a Fraud Support Analyst to provide exceptional customer service, analyze fraud trends, and collaborate with financial institution partners to mitigate card fraud.

BankingEnterprise SoftwareFinancial Services
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H1B Sponsor Likelynote

Responsibilities

Develops and maintains an in-depth understanding of the CPS Platform software applications to research fraud trends, perform proper configuration of DefenseEdge rules, support case management and research of production issues
Responds to technical support requests from partner institutions both verbally and in writing
Supports the Fraud Call Center by providing product support assessing, researching and/or resolving issues
Contributes to the collective JH support knowledge using the KCS method
May perform other job duties as assigned

Qualification

Fraud prevention solutionsCard processing experienceData analysisMicrosoft ExcelCustomer serviceProfessionalismAttention to detailCommunication skills

Required

Minimum of 18 months of experience in an area such as a financial institution, FinTech, debit/credit card processing, or fraud prevention solutions
Willingness to work a schedule that will include one weekend day as part of the regular shift
Participation in an on-call rotation that will include holiday coverage approximately 1-2 holidays per year
Demonstrated ability to work with high attention to detail, ensuring accuracy and thoroughness in all aspects of support case handling
Strong sense of professionalism and a genuine passion for customer service. Must have the ability to communicate effectively and ability to build trust with the client and represent the team and organization with integrity

Preferred

Bachelor's Degree in an area such as Business, Finance, Data Analytics
Proficiency in Microsoft Excel, including the ability to create and work with Pivot Tables for data analysis and reporting

Benefits

Comprehensive benefits designed to support your physical, mental, and financial health

Company

Jack Henry

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Jack Henry (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens the connections between people and their financial institutions through technology and services that reduce the barriers to financial health.
dateFounded in 1976
location
Monett, Missouri, USA
people-size5001-10000 employees
web-link
http://www.jackhenry.com

H1B Sponsorship

Jack Henry has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (10)
2023 (14)
2022 (10)
2021 (9)
2020 (9)

Funding

Current Stage
Public Company
Total Funding
unknown
1985-11-20IPO

Leadership Team

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Kevin williams
CFO
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Shanon Mclachlan
Chief Operating Officer
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Recent News

PR Newswire
Jack Henry Rapid Transfers Delivers Competitive Edge to Banks and Credit Unions
2026-01-13
Benzinga.com
This Airbnb Analyst Is No Longer Bearish; Here Are Top 5 Upgrades For Thursday
2026-01-09
MarketScreener
Sanibel Captiva Community Bank Strengthens Local Commitment with Jack Henry
2026-01-06
Company data provided by crunchbase