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Arrowhead Credit Union · 23 hours ago

Entry Level - Associate Member Relationship Specialist (Part-Time Teller 1- Victorville)

Victorville, California, United States

Full-time, Part-time

Onsite

New Grad, Entry Level

$22.32/hr - $32.12/hr

Arrowhead Credit Union is looking for warm and caring individuals to join their team as Associate Member Relationship Specialists. This role focuses on providing exceptional face-to-face member service, assisting with financial memberships, and promoting credit union products and services.

Financial Services

Responsibilities

Personally, provides exceptional member service; uses Service Standards in every work-related interaction

Actively participates in meeting the goals of the department and the Credit Union

Provides excellent service by using a positive and professional tone to assist members and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service

Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously

Assists members with routine transactions and service requests, including but not limited to; positively identifying individuals, negotiating checks, receiving deposits, card services, etc

Assists with member research and problem resolution

Accurately completes member service requests, and places proper attention to data accuracy, policies and procedures, cash management and balancing, and branch safety/security routines

Works within given limits and authority; proactively seeks supervisory assistance as needed

Promotes credit union products and services and actively refers members to credit union partners as appropriate

Has an open mind; can conceptualize and proactively solve problems in pursuit of exemplary service to members, teammates, and the organization

Is courageous and willing to make decisions that result in positive member outcomes

Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development

Successfully completes all learning events and academies on schedule, effectively communicating with mentors and leaders with the purpose of achieving learning objectives

Actively participates in organizational projects and promotions; Develops a thorough knowledge of credit union products, services, rates, and partnerships

Suggests and participates in credit union community service opportunities and events

Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) and complies with all laws and regulations applicable to area of responsibility

Regular and predictable attendance and punctuality

Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union