Four Seasons Hotels and Resorts · 12 hours ago
Assistant Front Desk Manager
Beverly Hills, CA
Full-time
Onsite
Mid Level
$75K/yr - $80K/yrFour Seasons Hotels and Resorts is a luxury hotel company known for exceptional guest experiences. The Assistant Front Desk Manager will oversee various Rooms departments, ensuring guest satisfaction and staff management in the absence of senior managers.
HospitalityHotelLeisureRental PropertyTravel
Responsibilities
Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the department manager as assigned. Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed
Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone
Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed. Ensure daily follow up on credit problems. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Ensure posting and collection of garage revenues. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Ensure proper management and tracking of all guest packages through Key. Settles bill accurately through credit card or cash transaction. Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities. Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests
Qualification
Required
Work authorization for the location is required
The ideal person shares a passion for excellence and who infuses enthusiasm into everything they do
Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the department manager as assigned
Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements
Interviews, trains and schedules the staff
Conducts Performance Evaluations and disciplines staff when needed
Reviews and monitors schedules of staff under their responsibility
Frequently tours the hotel to ensure maintenance and upkeep
Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
Responds to all guest requests in an accurate and timely manner
Coordinates arrivals, departures and billing requirements
Blocks rooms for arrivals and ensures any discrepancies are resolved
Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
Assures that all financial and credit procedures are followed
Ensure daily follow up on credit problems
Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
Ensure posting and collection of garage revenues
Checks cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
Responds swiftly and effectively in any hotel emergency or safety situation
Checks guest in and out in an efficient and friendly manner, using guest name whenever possible
Assures that guest is assigned type of room requested and the correct rate is charged
Arranges for luggage to be delivered to guest room
Issues correct keys to the guest
Checks out guest at end of stay
Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
Ensure proper management and tracking of all guest packages through Key
Settles bill accurately through credit card or cash transaction
Reviews late arrivals, next day early arrivals and departures to plan for the next day's activities
Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests
Benefits
Access to a robust benefit plan
Company
Four Seasons Hotels and Resorts
Four Seasons is an operator of a chain of hotels, resorts, and residence clubs.
Founded in 1961
10001+ employees
H1B Sponsorship
Four Seasons Hotels and Resorts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$579MKey Investors
CanAm EnterprisesJPMorgan Chase & Co.
2025-09-24Undisclosed· $162M
2025-09-24Debt Financing· $417M
2007-02-12Private Equity
Leadership Team
Alejandro Reynal
President and CEO
Sudhakar Veluru
CIO / CTO
Recent News
2026-01-14
Canada NewsWire
2025-12-10
2025-12-10
Company data provided by crunchbase