University of Tennessee, Knoxville · 1 week ago
VBA Manager - Veterans Benefits Administration - UTK
Knoxville, TN
Full-time
Onsite
Entry, Mid Level
2+ years expThe University of Tennessee, Knoxville is seeking a VBA Manager to oversee the day-to-day operations of the Veterans Benefits Administration. This role involves managing staff, liaising with various agencies, and ensuring efficient processing of veteran benefits and certifications.
Higher Education
Responsibilities
Serves as the audit point of contact for federal and state agencies and works with several internal offices to ensure that the requested materials are available by the deadlines
Prepares student benefits files and spreadsheets
Prepares monthly fiscal reports
Prepares and submits annual catalog approvals with THEC (Tennessee Higher Education Commission and TN Department of Veterans Affairs) and other approval or program requests from the SAA (State Approving Agency)
Manages and submits VA 85/15 reporting requirements and 35% exemptions
Responsible for data integrity of the VBA office and manages data integrity of certifications to ensure the margin of error of VA certifications is below 5%
Coordinates shared benefits data with Veterans Success Center, the Bursar's Office and other offices upon request
Analyzes reports received from other offices, acting on those within the scope of authority and making recommendations to the Chief Benefits Officer on others
Works with the CVBO to respond to requests for fiscal information
Works with the CVBO to modernize the VBA office operations by researching and using appropriate technology solutions to update manual and labor-intensive processes. Identify areas where efficiencies may be gained and develop plans to realize the efficiencies
Drafts procedures and guidelines for VBA operations
Works with the Bursar's office, the Veterans Success Center and other key offices to ensure that the students' benefits payment process is as efficient as possible
Works with the Division of Student Success Communications' staff to draft clear and effective communications for distribution
Reviews and updates the records retention guidelines, as needed
Maintains the VBA website and social platforms
Coordinates exhibits and other student-facing appearances during the weeks of orientation and other times as requested
Counsels students and families on the full spectrum of VA education benefits
Coordinates and plans semester deadlines for the daily operations of veteran benefits and certifications
Manages the reporting of adjustments, drops, and other changes and follows guidelines, deadlines and federal laws of adjusting and amending student funds to VA
Point of contact for escalated student issues with payments or funding and works with Bursar's Office to resolve funding issues, and ensures VA debts have been returned to VA
Exhibits expert knowledge and thorough application of state and federal legislation of VA education benefits by using resources available to the SCO (School Certifying Official)
Advises on and makes recommendations when collaboration is needed for veterans programs that affect recruiting, retention and graduation of student veterans
Supervises the work of the VA Benefits Consultant and 6-10 student workers
Ensures proper staffing of the front desk area of the Veterans Success Center. (Approximately 90% of the walk-in traffic and phone calls received are benefits related and the responsibility of VBA)
Other duties as assigned
Qualification
Required
Bachelor's Degree
2-3 years of experience in a higher education setting
1-3 years of supervisory experience
Proficiency in working with business systems
Customer service skills
Ability to meet tight deadlines with high attention to detail
Ability to understand needs of student veteran population and recognize and respond to students with PTSD, traumatic brain injury (TBI) and mental or physical disabilities or impairments
Ability to gather and analyze data and make appropriate conclusions and recommendations
Computing/technical skills preferably in Banner, DARS, Office 365, Google Docs, Enrollment Manager and well versed with VA education benefits and VA website
Preferred
1-3 years of experience working with veteran student population or as a school certifying official
1-2 years experience working with Banner and DARS systems
Excellent written and oral communication skills
Self starter with demonstrated leadership ability
Proficient in VA Enrollment Manager
Benefits
Find more information on UT Benefits here
Company
University of Tennessee, Knoxville
As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.
10001+ employees
H1B Sponsorship
University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (143)
2024 (100)
2023 (100)
2022 (83)
2021 (77)
2020 (108)
Funding
Current Stage
Late StageLeadership Team
Bruce Behn
Dean and CEO, Digital Learning
Mark Savage
Chief Technology Officer, Digital Learning at UT
Recent News
Perishable News
2023-10-04
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