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Boeing · 12 hours ago

Customer Support Warranty Representative

Seal Beach, CA

Full-time

Onsite

Mid, Senior Level

$109K/yr - $147K/yr

6+ years exp

Boeing is a leading aerospace company committed to innovation and collaboration. They are seeking a proactive Customer Support Warranty Representative to support Program start-up and sustaining activities within the Customer Support team. The role involves researching operator experiences, mediating differences, and providing technical guidance to ensure effective warranty processes.

AerospaceIndustrial

H1B Sponsored

Responsibilities

Research and present operator experiences related to SRPs (Service Related Problems) and engineering changes, using WDT (Warranty Decision Team) WQIP (Warranty Quality Input) guidelines

Analyze recommendations from Engineering and lead the coordinated Customer Support Team response

Interact with the Customer Support Team, and lead them through the warranty processes with a unified position

Mediate differences among functions within Customer Support to lead in a unified direction

Resolve differences within the engineering community by leading interactive objective analysis

Provide and coordinate suggested options for Business Considerations and coordinate recommendations from the Customer Support Team that provides mutual benefits for Operators and Boeing

Guide and support Customer Support Management by leading the CS position in Warranty processes

Support the Warranty Organization by providing technical guidance and coordination on behalf of Warranty Regional Managers and the Warranty organization

Qualification

Analytic skillsProject managementCommunication skillsProcess knowledgeCustomer knowledgeFinancial knowledgeInfluence skillsOpen to new ideasMediation skillsTechnical knowledgeIT tools knowledgeTeam collaboration

Required

Bachelor's degree or higher

6 or more years' related work experience or an equivalent combination of education and experience

STRONG project management skills and experience

Communication skills at all levels of leadership

Be able to get team members to work together using influence skills

Think large scale and sustainable (goal is not just to fix the problem today, but also to make sure the problem doesn't come back)

Be open to new ideas and be able to challenge team to think differently

Process Knowledge of BCA groups and tools used by multiple functions

Relationships with Financial and Technical communities

Customer Knowledge and stronger VOC (Voice of the Customer) positions, with multiple methods to present recommendations on behalf of the customers

Ability to provide financial knowledge to the technical community and technical knowledge to the financial community

Communication skills with the ability to understand multiple points of view and mediate differences with objective analysis

Analytic skills to recognize quality escapements within any process and within any business or technical system

Knowledge of BCA, with gained understanding of the priorities and processes from multiple groups, including ASE (Airline Support Engineering), FCO, SE, Retrofit Engineering, Maintenance Engineering, Design Engineering, Business Operations, Program Finance, change processing, SRP process, RM&T, Field Service, BOC (Boeing Operations Center), and others

IT Tools Knowledge for many data sources, including WARS, READARS, Maintenance Performance Toolbox, eSRP, BCS, FTD, FIX, ECC, PSDS, COSP, RM&T systems, ACT, CCID, OP-HATS, GoPartsGo, NCM, Velocity, DCCS, BOBCATT, BERST, PmDb

Preferred

MS Degree or higher

10 or more years' related work experience or an equivalent combination of education and experience

Benefits

Health insurance

Flexible spending accounts

Health savings accounts

Retirement savings plans

Life and disability insurance programs

Programs that provide for both paid and unpaid time away from work

Company

Boeing

Glassdoor3.9

Boeing offers commercial, defense airplanes, space, security systems, and global services.

Founded in 1916

London, England, GBR

10001+ employees

https://www.boeing.co.uk

H1B Sponsorship

Boeing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (48)

2024 (33)

2023 (28)

2022 (24)

2021 (8)

2020 (20)