Operations Manager, Customer Experience jobs in United States
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Bree ยท 1 month ago

Operations Manager, Customer Experience

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
date2+ years exp

Bree is a consumer finance platform that provides better financial services to Canadians living paycheck to paycheck. They are seeking an Operations Manager, Customer Experience to lead a team of customer support agents, oversee operations, and enhance customer satisfaction metrics.

Financial Services
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Responsibilities

Overseeing day-to-day operations of the customer support team
Ensuring exceptional customer service delivery
Driving performance improvements to meet key customer satisfaction metrics
Translating insights from the support team into actionable items, including bugs, strategic projects, and high-impact initiatives

Qualification

Customer Experience ManagementData AnalysisLeadership SkillsSQL ProficiencyManaging Remote TeamsCoachingDevelopmentProblem-SolvingOrganizational SkillsAttention to DetailGrowth Mindset

Required

1+ years of experience in people management
Extreme Ownership: You take full ownership of the team's performance, the customer experience, and the outcomes of your leadership efforts
Growth Mindset: High energy, entrepreneurial spirit, comfortable with ambiguity, and excited about taking on new challenges
First Principles Problem-Solving: Proactive and solution-oriented, able to use critical thinking to solve complex customer issues
Leadership Skills: Proven ability to motivate, mentor, and develop a diverse team to achieve customer support goals
Work Experience: 2+ years of experience in people management, with preference for experience related to managing a remote customer support team
Familiarity with key customer support KPIs (e.g., contact rate, wait time, resolution time)

Preferred

Strong experience managing remote teams, especially in a customer support context
SQL proficiency

Benefits

$250 monthly lunch stipend
$150 monthly commuting stipend
Comprehensive health, dental, and vision coverage
Parental leave
Unlimited PTO

Company

Bree

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Bree is a consumer finance platform in Canada, delivering better, faster, and more affordable financial services to the 20M+ people living paycheck to paycheck.
dateFounded in 2021
location
Toronto, ON, CA
people-size11-50 employees
web-link
https://jobs.ashbyhq.com/bree

Funding

Current Stage
Early Stage
Company data provided by crunchbase