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NS Pharma, Inc. · 22 hours ago

Patient Engagement Lead (PEL)

United States

Full-time

Remote

Senior Level

$145K/yr - $165K/yr

5+ years exp

NS Pharma is a highly focused, research-driven biopharmaceutical company working in rare diseases. The Rare Disease Patient Engagement Lead (PEL) is responsible for providing guidance to patients and caregivers on accessing therapy and serving as the primary regional resource for patient advocacy activities.

Health CareMedicalPharmaceutical

Responsibilities

Rare disease experience preferred; Duchenne Muscular Dystrophy (DMD) and/or Hunter Syndrome

Serves as the primary patient-facing liaison for insurance navigation, access support, issue resolution, and patient education

Work as the primary point of contact for patients and caregivers through the NS Support patient journey

Deliver NS Pharma Patient Services programs that educate patient and caregivers on the total offerings that support the patient treatment journey and appropriately access patient assistance programs

Work collaboratively with all appropriate field roles (Key Account Managers, Area Business Managers, Directors of Patient Access) and coordinate with the NS Support Case Managers

Act in accordance with NS Pharma Employee Handbook and all applicable laws and regulations for the pharmaceutical industry

Qualification

Rare disease experienceInsurance authorization knowledgePatient services experiencePharmaceutical compliance knowledgeCRM platform experienceCase management experienceMarket access awarenessBilingual capabilityStakeholder relationship buildingTeam collaboration

Required

Deep understanding of local, regional, and national insurance authorization policies and barriers

Knowledgeable in all applicable laws and regulations and maintain high ethical and compliance standards aligned with NS Pharma's Code of Conduct and other guidance provided

Demonstrate the ability to build trusting trustful relationships with internal and external stakeholders to accelerate business achievements; encourage and leverage diversity to improve outcomes

Seek new opportunities to create value for patients

Demonstrates curiosity and learns from the experience of success and failure; proactively shares knowledge with others in order to affect continuous improvement

Supports the implementation and acceptance of change across organization

Must be able to work effectively in a multi-cultural, global team environment

Ability to drive and/or fly to meetings and client sites

Some overnight travel required 30-50%, depending on geographic assignments

Case management, patient services, or pharmaceutical market access experience

Strong knowledge of pharmaceutical rules, regulations, and compliance

Market access awareness of the process for an out-of-state Medicaid patient journey

BS, BA required

At least 5+ years in a Specialty Pharmaceutical field-based role

At least 3+ years in a role centered on the marketing of services to help rare disease patients gain access to and/or use a specialty branded drug

Proven understanding of pharmacy and medical benefit designs, prior authorization processes, and specialty pharmacy treatment pathways

Proven ability to build, maintain and influence effective working relationships with key internal and external stakeholders