Aston Carter · 6 hours ago
Customer Service Representative
Peoria, IL
Contract
Onsite
Entry, Mid Level
$16/hr - $18/hr
2+ years expAston Carter provides world-class corporate talent solutions and is seeking a Customer Service Representative. The role involves analyzing safety event data, implementing Fatigue Intervention Plans, and ensuring consistent operation in event classifications.
ConsultingHuman ResourcesInformation Technology
Responsibilities
Analyze critical safety event data and video from an in-vehicle system
Determine safety event classifications and sub-classifications
Implement applicable Fatigue Intervention Plan (FIP)
Contact customers sites as required by FIP
Coordinate with peer(s) to ensure consistent operation and application of event classifications
Perform quality audits of event classifications per supervisor direction
Facilitate the completion of tier 1 service tickets as required by supervisor
Qualification
Required
Strong verbal and written communication skills
Attention to detail
Excellent customer service skills
Ability to work independently and manage one's time
Ability to accurately document and record customer/client information
2-4 years of customer service-related experience required
Preferred
Previous experience with computer applications such as Microsoft Word and PowerPoint
High school diploma or GED preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Aston Carter
Aston Carter is a staffing and recruiting company providing risk and compliance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2011-01-31Acquired
Leadership Team
Juan Pablo McCausland-PHR, CDP
Human Resources Business Partner
Sherry Guevara
Regional Human Resources Partner-West Region
Recent News
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