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Aston Carter · 6 hours ago

Inside Sales Representative

Greenwood, IN

Contract

Onsite

Mid Level

$26/hr - $29/hr

3+ years exp

Aston Carter is hiring an Inside Sales Representative in Indianapolis, IN. The role involves managing customer relationships, supporting the sales process, and ensuring account retention through effective customer service and communication.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Work to meet all established Key Performance Indicators (KPI’s)

Always represents the company professionally and courteously

Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting

Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes

Effective management of all customer’s master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)

Proactively drives account management while executing tasks to support the sales process and move opportunities forward

Collaborates professionally with cross functional teams to identify and resolve customer issues

Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability

Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns

Supports in preparing continuous improvement reviews for our customers

Work with established reporting tools for inventory review and new item additions

Manage customer portals for demand, quote requests, and corrective actions

Maintains and builds customer relationships to become a trusted consultative advisor

Read and decipher customer prints to provide accurate customer quotes

Recommend and identify internal process improvements

Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)

Up sell products and services through weekly sales or company promotions

Performs other duties, as assigned

Qualification

Customer service experienceSales experienceAdvanced Excel skillsMicrosoft OutlookMicrosoft WordMicrosoft PowerPointSAP skillsCommunication skillsTeam collaborationProblem-solving skills