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Wells Fargo · 11 hours ago

Senior Customer Service Representative

Chandler, AZ

Full-time

Onsite

Mid, Senior Level

4+ years exp

Wells Fargo is seeking a Senior Customer Service Representative in Consumer Lending for the Auto Origination team. The role involves supporting less experienced representatives, performing complex customer support tasks, and providing subject matter expertise to improve customer service processes.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Support performance of less experienced Customer Service Representatives, new or enhanced services and procedural changes, and the overall effectiveness of team

Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact

Perform complex customer support tasks

Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals

Interact with immediate team and communicate with other departments

Support less experienced representatives and assist managers or supervisors on handling escalated inquiries or complaints

Perform research to resolve complex customer problems

Recommend areas needing improvement

Interact with internal and external customers

Qualification

Customer ServiceFinancial ServicesCall Center ExperienceIndirect Auto LendingProblem ResolutionCommunication Skills

Required

4+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education