Palo Alto Networks · 16 hours ago
Program Manager, PMO
Santa Clara, CA
Full-time
Onsite
Senior Level, Lead/Staff
$132K/yr - $214K/yr
8+ years expPalo Alto Networks is dedicated to being the cybersecurity partner of choice, aiming to protect the digital way of life. The Program Manager will support initiatives to improve the stability and efficiency of technology platforms, focusing on reducing incidents and enhancing operational excellence through collaboration with various teams.
Agentic AICloud SecurityCyber SecurityNetwork SecuritySecurity
No H1B
Responsibilities
Support programs focused on:
Reducing high-volume incidents and recurring tickets
Improving incident response and escalation flows
Strengthening root cause analysis and follow-through
Partner with IT Ops and Engineering teams to:
Track top drivers of incidents across GTM and CX systems
Ensure corrective actions are captured, prioritized, and monitored
Help establish simple, repeatable operating rhythms for:
Incident trend reviews
Post-incident follow-ups
Preventive improvement initiatives
Manage day-to-day execution of operational improvement initiatives, including:
Workplans, milestones, dependencies, and risks
Status tracking and issue escalation
Coordinate across teams to ensure:
Action items are clear, owned, and progressing
Hand-offs between Support, IT, and business teams are smooth
Prepare clear, concise updates for:
Operational reviews
Leadership check-ins
Program working sessions
Build and maintain basic reporting to support operational excellence, including:
Incident and ticket trends
Repeat issue analysis
Progress against improvement actions
Help translate data into:
Clear insights for stakeholders
Practical next steps for delivery teams
Support continuous improvement by ensuring the right metrics are visible and consistently reviewed
Work closely with:
IT Operations and Support teams
Engineering and Platform owners
Sales Ops and CX Operations
Serve as a connector between technical teams and business stakeholders, helping align on:
Priorities
Timelines
Expectations for operational improvements
Qualification
Required
8+ years of experience in program management, operations, or IT delivery roles
Strong organizational skills with the ability to track multiple workstreams
Ability to follow through on action items
Ability to keep teams aligned to commitments
Comfortable working with incident data, dashboards, and basic reporting
Ability to work with cross-functional stakeholders with different priorities
Clear communicator who can summarize issues simply
Ability to escalate risks appropriately
Ability to keep updates practical and action-oriented
Preferred
Previous consulting experience, particularly in technology transformation
Experience in operational excellence
Experience in process improvement or service management environments
Exposure to IT operations, support, or service management
Exposure to GTM, CX, or other enterprise business systems
Benefits
Restricted stock units
Bonus
Company
Palo Alto Networks
Palo Alto Networks is a cybersecurity company that offers cybersecurity solutions for organizations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$65MKey Investors
Icon VenturesLehman HoldingsGlobespan Capital Partners
2012-07-20IPO
2008-11-03Series C· $10M
2008-08-18Series C· $27M
Leadership Team
Helmut Reisinger
CEO EMEA
Nikesh Arora
Chairman CEO
Recent News
2026-01-14
2026-01-13
Jerusalem Post
2026-01-11
Company data provided by crunchbase