Wellbox Health · 1 week ago
Enterprise Account Manager (Remote)
United States
Full-time
Remote
Mid Level
$75K/yr - $85K/yrWellbox Health is a healthcare organization focused on value-based care, and they are seeking an Enterprise Account Manager to serve as the primary liaison for assigned practices. The role involves managing relationships, overseeing contract scopes, implementing programs, and providing insights to improve performance.
Health CareMedicalWellness
Responsibilities
Serve as the primary liaison for assigned practices, coordinating communication across internal and external partners
Engage cross-functionally with Clinical Operations, Implementation/Training, Data, Billing, QA/Compliance, IT/Integration, and Sales/BD
Maintain a structured communication cadence (weekly, monthly, or quarterly as appropriate)
Manage escalations and coordinate timely resolution
Ensure partner communications receive responses within 24 hours
Translate partner feedback into actionable, prioritized tasks
Ensure internal teams deliver services according to contracted scope (CCM, CoCM, RTM, and adherence programs)
Identify and escalate potential scope changes for internal review and pricing
Support onboarding and expansion of new practices and service lines
Participate in workflow mapping exercises to align current-state and target-state processes
Monitor referral volumes and identify potential barriers to enrollment or throughput
Convert Excel-based operational and clinical data into meaningful insights for partners and internal teams
Communicate trends, risks, and opportunities to support decision-making and performance improvement
Maintain a partner project tracker with open items, owners, due dates, and status updates
Support cross-functional follow-up to ensure progress against project timelines
Collaborate with Clinical Operations on audits, root-cause analysis, and corrective action plans
Track patient-experience issues reported by practices and coordinate timely remediation
Maintain accurate, up-to-date partner profiles
Identify under-utilized services and recommend opportunities to strengthen engagement
Conduct regular alignment huddles with Clinical Operations and Billing to review: Escalations, KPI performance, Implementation tasks, Operational risks
Qualification
Required
Bachelor's degree in business administration or a relevant field
Proven experience developing strategies for value-based care in a changing healthcare market
Knowledge of risk contracting and population health operations
Experience in healthcare or Population Health fields
Experience working with Accountable Care Organizations and risk-sharing models
Proficiency in Microsoft Office 365 and related suites
Well-organized and responsible with strong problem-solving abilities
Excellent verbal and written communication skills
Team-oriented with a high degree of dedication
Preferred
Exceptional communication skills
Ability to multitask
Strong time management skills
Adaptability
Positive attitude
Ability to work towards a deadline
Demonstrated client goal setting
Independent thinking
Benefits
We will provide you with the equipment and software needed, such as a laptop and necessary accessories.
Company
Wellbox Health
Wellbox helps assess and improve the health outcomes of entire populations by empowering people to take a more proactive role in their total health and wellness.
Founded in 2015
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.62M2026-01-07Acquired
2020-07-29Series A· $0.62M
Leadership Team
Rosemary Kelly
Chief Financial Officer
Patrick R. Stevenson
Chief Operating Officer
Recent News
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